Millions of Americans are affected both directly and directly by hoarding each year; therefore, the consequences of hoarding can have a drastic effect on the individual and their family. Hoarding is a mental disorder that disallows the individual to part with their personal items. Over time, these belongings will accumulate throughout the home, blocking access to emergency exits. They can also harbor the perfect environment for mold growth.
However, ProTech Restoration provides professional hoarding cleaning services to remove all unnecessary items as well as sanitize the home in Mt. Prospect, IL. As we understand that this is a stressful time for the affected individual, we take a compassionate approach to the situation, establishing a relationship before starting the cleanup process.
Taking a Compassionate Approach to Hoarding
Hoarding is a delicate situation; the affected individual is suffering from a mental disorder. Often times they are also embarrassed by the mess they have created in their homes; therefore, a close friend or family member must reach out to them and talk about the situation. After discussing the need for hoarding cleaning services, ProTech Restoration will establish a relationship with the individual upon arrival. We will then put him/her in charge of the cleaning process, not throwing away anything without his/her approval.
As each hoarding case is unique, the hoarded belongings can include a wide variety of items, include: books, newspapers, knick-knacks, antiques, furniture, and even animals. Our technicians handle hoarding cleaning projects of all sizes. After all of the unnecessary items have been removed, we will remove any mold and disinfect all damaged building materials and remaining content. We will also deodorize the property, removing any odors that may still linger from the hoarded items. Ultimately, the highest quality cleaning products and equipment are used to ensure that the home is cleaned and restored to provide a safe living condition once again.
You can expect the following with our hoarding cleaning services:
- Saving of valuable personal items such as money and jewelry.
- Mold Remediation
- Removal of unwanted clutter and hoarded items.
- Assistance with the disposal or recycling of hoarded items that are removed.
- Donation of specific items to a nonprofit of choice.
- Distribution of kept items to family members or friends.
- Assistance with filling out paperwork from government agencies, lawyers, and trusts.
- Deodorization of the property
For more information on disinfection services, watch RestorationMaster video
3 Phase Hoarding Cleaning Approach
Some that struggle with hoarding may be overwhelmed by the cleaning process, which is why it is important to approach the situation with compassion and respect. ProTech Restoration takes a 3-phase approach to hoarding that includes building a personal relationship with the affected individual and earning their trust before entering the home. This approach is divided into the following three phases:
Phase 1: Establishing a Personal Connection
- The details of the cleaning process are discussed with the individual and their family. If needed, we will refer them to a therapist or social service professional.
- A foundation of trust and respect is established with the individual.
Phase 2: Creation of the Cleaning Plan
- A cleaning plan that involves the removal of hoarded items as well as cleaning and sanitizing the home.
- The remaining items are reorganized.
- The items that are removed are thrown away, recycled, or donated; the individual will make the final decision.
- The property will be cleaned, sanitized, deodorized, and remediated of mold and mildew.
Phase 3: Follow Up
- A cleaning plan is created to maintain the condition of the home.
- A phone call is made to review the individual’s progress, providing additional services if needed.
Contact Us for Hoarding Cleaning Services in Mt. Prospect, IL
If you have a loved one that struggles with hoarding, it is crucial to reach out to them as their situation can pose negative health and safety risks. These can include the risk of fire, mold, slip-and-trip, and more. ProTech Restoration is available 24/7 at (847) 558-6604 to provide full hoarding cleaning services in Mt. Prospect, IL.
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Frequently Asked Questions
Does homeowners insurance cover hoarding?
Homeowners insurance typically does not cover hoarding since it’s not seen as an unexpected event. If there is some coverage, the insurance company may deny claims for several reasons:
- Negligence
- Failure to Protect Property
- Policy Limits
- Timely Reporting
If a claim is investigated, the insurance company may adjust the policy or make a decision based on the findings.
What are the levels of hoarding?
Hoarding is typically categorized into five levels:
- Level 1: Mild clutter; living spaces are mostly functional, with minimal items scattered.
- Level 2: More clutter is present; some rooms may be difficult to use, but basic functions are still possible.
- Level 3: Significant clutter; rooms are hard to navigate, and some areas may be unusable.
- Level 4: Severe clutter; most living areas are compromised, creating safety and health hazards.
- Level 5: Extreme hoarding; homes are filled with items, making them unlivable and posing serious risks to health and safety.
More Information on Hoarding
How to help a parent who hoards?
Parents may hoard for various reasons, often linked to emotional and psychological struggles. Many have experienced trauma or loss, making it difficult to let go of belongings as they seek comfort in their possessions. Additionally, some parents struggle with perfectionism or fear of making the wrong choice, which can lead to clutter accumulating over time. Understanding these reasons can help family members come up with a solution. Here are some steps to consider:
- Have an Open Conversation
- Offer Your Support
- Take It Slow
- Be Patient
- Set boundaries
Hoarding Cleanup Do’s and Dont’s
Cleaning up a hoarded space can be tough, but having a solid plan can make it easier. Whether you’re helping a family member or handling the situation yourself, it’s important to know the do’s and don’ts of hoarding cleanup. This process requires care, patience, and a thoughtful approach to ensure everything goes smoothly. In this blog, we’ll share helpful tips for a successful cleanup and point out common mistakes to avoid. By following these guidelines, you can create a healthier living space and support those affected by hoarding.
Recent Reviews
Review by Amy Jachna
"Had a great experience working with Marshall when we had an emergency leak at my mom’s house. He immediately started working to salvage what we could. I felt like he absolutely understood the urgency, and treated my mom like his own! He and the rest of the team were super easy to work with and answered our (many) questions along the way. They were very transparent about the process which was extremely helpful as this was our first time with this kind of issue in 30+ years of owning the house. We so appreciate ProTech for aiding us during our time of need."
Review by Lynn Gibson
"My experience with ProTech was wonderful from the first visit thru the last. Ben did a great job of evaluating the work that needed to be done and explaining everything to me. Frank and Sergio were great to work with because they were pleasant AND they were so very careful about everything they did. All in all, I give the ProTech team an A+!"
Review by Kelsey Swyter
"I had a pipe burst and subsequent leakage into my basement. At first I thought that we maybe stopped it in time since we could not see obvious damage but Marshall at ProTech said it would be a good idea to check it out anyway and came out within a couple of days. I’m so glad he did since there was more damage than we anticipated. Marshall explained the damage thoroughly using his imaging techniques and provided a quote within the day. Pricing was good and our insurance accepted the proposal immediately. The ProTech team was able to do the water damage mitigation about a week after the incident and on a Saturday no less. Everything was done super quickly and professionally. While I do not want to deal with any more water damage, the repairs using ProTech were painless. I would recommend this company and especially Marshall to anyone in the same situation."
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