(847) 558-6604

ProTech Restoration

When water damage strikes, you already have enough to worry about—your insurance claim shouldn’t add to the stress. At Pro Tech Restoration, we’re here to make the process easy for homeowners and property managers in Des Plaines, IL. Whether it’s from a burst pipe, a basement flood, or even a heavy rainstorm, we’ll help you navigate your insurance claim from start to finish, ensuring everything is documented and processed without a hitch.

As a locally trusted restoration company in Des Plaines, we work directly with top insurers across Illinois to get your claim approved fast. We know the ins and outs of the paperwork, what adjusters need, and how to ensure your property is fully evaluated. We’ve got your back every step of the way.

From the first call to the final restoration, we’re here to handle the details so you can focus on getting back to normal. With our experience and local knowledge, you can trust that your claim is in good hands.

Why You Need Insurance Help After Water Damage

Filing an insurance claim after water damage isn’t always straightforward. Insurers typically require extensive documentation, including photos, moisture readings, and itemized repair estimates, all within a tight timeframe. At Pro Tech Restoration, we take the burden off your shoulders by handling all aspects of the claims process.

In addition to our expert water damage restoration services, we assist with filing and managing insurance claims. We’ve worked with local adjusters in Des Plaines and across Cook County, so we know exactly how to present the evidence needed to get your claim approved quickly.

How Pro Tech Handles Water Damage Insurance Claims

We assist with water-related emergencies of all kinds, including:

• Burst pipes, especially during freezing Illinois winters
• Flooded basements from heavy rain or sump pump failure
• Sewage backups and contaminated water overflow
• Appliance leaks (washing machine, dishwasher, etc.)
• Storm damage or roof leaks
• Mold growth due to unresolved water exposure

Our IICRC-certified team uses advanced tools to assess the damage accurately, ensuring all details are covered for your claim.

Our Water Damage Claim Process

At Pro Tech Restoration, we guide you through every step of the insurance claim process—making sure everything is documented correctly and nothing falls through the cracks, so your claim moves forward smoothly.

Step 1: Emergency Response & Damage Assessment

As soon as you call us, we dispatch a certified team to your property. We inspect and assess the damage immediately to stop further loss. What we do:

• Locate the water source and stop it (if not already stopped)
• Evaluate the extent of damage
• Begin moisture mapping and water readings
• Take detailed before photos and video of all affected areas

Step 2: Documentation for Insurance

We take care of the documentation your insurance company needs, so you don’t have to stress about it. What we provide:

• A full damage report
• Moisture and equipment logs
• Itemized list of affected materials
• Timestamped photos and videos
• Scope of work with estimated cost

What we recommend you provide:

• A copy of your insurance policy (if available)
• Any previous records or photos of the property
• Receipts for high-value damaged items
• Your insurance company’s name and claim number (if already filed)

Step 3: Communication with Your Insurance Adjuster

We coordinate directly with your insurance adjuster to provide everything they need to process the claim. What we do:

• Meet the adjuster on-site (when possible)
• Answer technical questions about moisture, equipment, and scope
• Submit all required documents on your behalf
• Ensure your claim covers the full restoration process

Step 4: Mitigation and Drying

While the insurance process begins, we start mitigation immediately to prevent mold, structural damage, or further deterioration. Our equipment & process:

• Industrial-grade dehumidifiers and air movers
• HEPA air scrubbers (if needed)
• Regular monitoring and moisture check
• Daily progress reports logged for your file

Step 5: Restoration and Repair

Once drying is complete and the claim is approved, we start the rebuild. What’s included:

• Drywall repair or replacement
• Flooring restoration (carpet, tile, hardwood)
• Cabinet, baseboard, and trim repairs
• Full painting and finishing touches

Step 6: Final Walkthrough & Documentation

We’ll walk to the property with you to confirm everything’s complete and up to standard. What you receive:

• Final photo documentation
• Completion certificate (if required by insurance)
• A digital copy of all claim paperwork for your records

We Work With All Major Insurance Carriers

Over the years, we’ve coordinated with claims adjusters from all the major home insurance companies in Illinois. Whether you’re insured through a large national provider or a local firm, we know how to communicate clearly, provide the right documentation, and make sure your claim moves forward smoothly. We regularly work with:

• State Farm
• Allstate
• Farmers Insurance
• American Family
• Liberty Mutual
• Travelers
• Erie Insurance
• And many more

If you’re not sure whether your water damage is covered—or what kind of documentation your provider needs—we’ll help you find out quickly.

Contact Pro Tech Restoration for Expert Water Damage Help Today

Need immediate assistance with water damage cleanup and filing an insurance claim? Call us 24/7 at (847) 558-6604 or fill out our online form to get started. We’re here to restore your property and guide you every step of the way.

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Frequently Asked Questions

What happens if my water damage claim is denied?

If your claim is denied, we can help you review the reason behind the denial and assist in re-filing or appealing the decision. Our team is experienced in working with insurance companies, and we can provide additional documentation or clarification as needed to get your claim approved.

What types of insurance cover water damage?

Water damage may be covered under different types of insurance policies depending on the cause. These are the main types of insurance that may apply:

• Homeowners Insurance: Covers water damage caused by internal factors, such as burst pipes or appliance leaks, as long as the damage is not due to neglect.
• Flood Insurance: Specifically covers water damage caused by external sources like floods, heavy rain, or rising water. Typically requires a separate policy.
• Renters Insurance: Provides coverage for personal belongings affected by water damage in a rental property. The landlord’s insurance typically covers structural damage.
• Commercial Property Insurance: Covers water damage to business premises from incidents like pipe bursts or storm damage.

Does insurance cover the full cost of water damage restoration?

Insurance often covers a significant portion of water damage restoration costs, but there may be deductibles or limits on certain types of repairs. Pro Tech Restoration will work directly with your insurer to ensure all covered restoration work is included and that you understand your out-of-pocket expenses.

What does “sudden and accidental” water damage mean?

Insurance policies often specify that water damage must be “sudden and accidental” to be covered. This means that the damage must occur unexpectedly and not as a result of gradual issues (e.g., slow leaks or poor maintenance). For example, water from a burst pipe is typically covered, while damage from a neglected plumbing issue might not be.

What happens if my water damage leads to mold growth? Will I need separate claims?

If your water damage leads to mold growth, it’s typically treated as part of the same claim, as long as the mold results from the covered water damage event. However, if the mold damage is extensive and separate from the original water claim, it may require a second claim or separate documentation for the mold. Pro Tech Restoration can help you navigate both aspects to make sure everything is covered appropriately.

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