Hoarding is more than just a dirty home. The condition is tied to anxiety and an inability to part with personal belongings. This isn’t ordinary collecting; many of these items do not have monetary value, like old mail or newspapers. As the items accumulate, they block off access to areas of the home, attract vermin and pests, and allow dust and mold to build up, creating health hazards.
ServiceMaster By Metzler provides compassionate, full service hoarding cleanup services to affected individuals in the Prospect Heights, IL area. We realize this is a difficult and stressful situation, which is why we treat our clients with respect and dignity. We will work to clean the entire property while placing the individual in charge to not remove anything without their consent.
Dealing with a hoarding situation is difficult because the individual may not realize there’s a problem or may be too embarrassed to seek help; therefore, they will need the help of a trusted friend or family member. It’s important to emphasize that there’s no shame in this situation and that everyone has the individual’s health and best interests at heart. Our specialists will remove unwanted items, clean and disinfect the home, and ensure the living space is safe for habitation again.
Our hoarding cleaning services include all of the following:
- Removing clutter and unwanted items
- Sorting and setting aside valuables like money and jewelry
- Donating items to local charities
- Delivering saved items to family/friends
- Disposing/recycling items
- Assisting with paperwork for lawyers/trusts/government agencies
Our 3-Phase Approach to Hoarding Cleaning
Hoarding is a medical issue related to anxiety, so it’s important to treat the individual with compassion and respect at all times while include them in the process. That’s why we take the time to build a relationship with the individual through our 3-Phase Cleaning Process.
Phase 1: Establish a Relationship. Our technicians will inspect the home to assess the situation and meet with the individual and the family/friends. We will sit down with them and assure them that nothing will happen without their input and approval. Trust is everything to us in this process.
Phase 2: Develop and Implement the Remediation Plan. We work with the individual to create a plan to declutter, remove all unwanted items, clean, and disinfect the home. The remaining items will be organized and unwanted items will be removed for donation, delivery to others, or disposal/recycling.
Phase 3: Checking In. We help the individual develop a cleaning plan that’s easy for them to follow and maintain the home’s levels of cleanliness and sanitation. We then check in by phone to follow up, and in-person visits can be arranged if additional help is necessary.
If you have a loved one in Prospect Heights, IL or surrounding areas dealing with hoarding, it’s important to inform them that they are not alone. It’s possible to restore their home to safe, sanitary conditions again, with the help of ServiceMaster By Metzler. Our technicians clean, restore, and sanitize your loved one’s home while providing and maintaining a clean environment for them again.
ServiceMaster By Metzler is available 24 hours a day, 7 days a week at (847)380-7888 for comprehensive hoarding cleanup services in the Prospect Heights, IL area. We work with insurance.