Old Saybrook’s location between Long Island Sound and the Connecticut River makes it a beautiful place to live—but it also means water damage is a real, ongoing risk. Coastal storms, nor’easters, and heavy rain can quickly overwhelm drainage systems and flood low-lying neighborhoods. Inside the home, burst pipes, failed sump pumps, leaking water heaters, and clogged drains can cause just as much damage if they’re not caught early.
At Morrow Enterprises, we understand how quickly water can spread through shoreline homes and local businesses. Our team responds quickly, removes the water, thoroughly dries the structure, and restores damaged areas so you can get back to normal as soon as possible.
Why Fast Water Damage Response Matters
Water damage doesn’t just look bad, it can affect your health, property, and home value if it’s not handled correctly.
Health and indoor air quality
Standing water and damp building materials can support mold growth in as little as 24–48 hours. If you already see or smell mold, our mold remediation services in Old Saybrook can help address the problem safely.
Structural and contents damage
Water seeps into drywall, insulation, wood framing, flooring, and subfloors. Over time, this can cause swelling, warping, rot, rust, and permanent staining. Furniture, electronics, documents, and personal items are also at risk the longer they stay wet.
Impact on resale and insurance
A poorly handled water loss can leave lingering odors, visible staining, or hidden mold, all of which can raise red flags for home buyers and insurers later. Proper professional mitigation helps protect your investment and provides documentation for your records.
Your local water damage experts are ready to help. Reach out now to get started. Call (860) 791-4559 to get a free estimate.
Professional Water Damage Restoration Services in Old Saybrook, CT
Our technicians at Morrow Enterprises are equipped to handle everything from a minor leak to a full basement flood, including sewage backups and storm water. We use professional extraction and drying equipment to address both visible and hidden moisture, and we clean and sanitize where contamination is present. If you’re dealing with standing water or saturated building materials, learn more about our water mitigation and structural drying services.
Our Water Damage Restoration Process
Here’s what you can expect when you call us for water damage in Old Saybrook:
Assessment and Inspection
We start with a thorough inspection of affected areas. We identify the source and category of water (clean, gray, or contaminated), check for hidden moisture, and determine what can be dried versus what must be removed.
Water Extraction
Using powerful extraction equipment, we remove standing water from floors, carpets, and other surfaces. Getting the bulk water out quickly is critical to limiting further damage and helping prevent mold growth.
Drying and Dehumidification
Once the standing water is gone, we set up air movers and dehumidifiers to pull moisture out of building materials like drywall, subfloors, framing, and cabinetry. We monitor moisture levels with meters to ensure everything is drying properly.
Cleaning and Sanitizing (When Needed)
If the water is contaminated—for example, from a sewage backup or outdoor floodwater—we clean and sanitize affected areas using industry-approved products and methods. This helps remove harmful bacteria and reduce health risks.
Restoration and Repair
After everything is dry and cleaned, we address repairs and restoration. This can range from patching and painting to replacing drywall, flooring, or trim and restoring the area to its pre-damage condition.
Final Inspection and Next-Step Guidance
We perform a final walkthrough and inspection with you to confirm the work is complete, answer your questions, and provide advice on steps you can take to help prevent future issues.
Flood Damage and Storm Events in Old Saybrook
Because of Old Saybrook’s shoreline setting, flood and storm events can be especially challenging. Storm surges, heavy rain, and high tides can combine to push water into streets, yards, and basements—even in areas that don’t flood often.
When flooding affects your home or business, our team:
Uses truck-mounted extractors and submersible pumps to remove large volumes of water
Sets up drying equipment to address moisture in walls, floors, and structural cavities
Removes and disposes of unsalvageable materials when necessary
Cleans and treats affected areas to help reduce the risk of mold and odors
Documents the damage and drying process for your insurance claim
Flood water often contains contaminants, so it’s especially important to use trained professionals rather than treating it like a simple clean-water spill.
Water Removal From Carpets and Upholstery
Carpets and upholstered furniture are particularly vulnerable when water is involved.
Carpets and rugs
Water soaks into the backing, pad, and sometimes the subfloor underneath. If addressed quickly, many carpets can be cleaned and dried. If the water is contaminated or has been sitting for a long time, replacement may be the safer option.
Upholstery
Sofas, chairs, and other soft furnishings can retain moisture deep in the padding and fabric. We use specialized extraction and drying methods to remove as much water as possible and help reduce the risk of staining, odors, and mold.
Our team will give you honest recommendations about what can be saved and what is better to remove and replace for health and safety reasons.
Commercial Water Damage Restoration in Old Saybrook, CT
Water damage in a business is about more than wet floors. It can shut down operations, interrupt revenue, and create safety issues for employees and customers. In Old Saybrook, we often see commercial water losses in offices, retail spaces, restaurants, medical offices, and small industrial facilities after storms, plumbing failures, or sprinkler discharges.
For commercial properties, our priorities are to:
Respond quickly to help you limit downtime
Make the affected areas safe to enter and work in
Protect equipment, inventory, and important records
Coordinate work around your operating hours when possible
If your office, storefront, or other facility has taken on water, we can provide a plan that balances thorough restoration with the need to keep your business moving. Learn more about our commercial water damage restoration services in Old Saybrook.
What to Do When You Discover Water Damage
If you find water damage in your Old Saybrook home or business:
Call Morrow Enterprises right away at (860) 791-4559 so we can begin mitigation and help limit further damage.
Remove excess water, if it’s safe to do so, by mopping and blotting.
Move wet area rugs and small items out of standing water, but leave permanent flooring in place.
Lift drapes off the floor by looping them over the curtain rod or placing them on a hanger.
Wipe excess water from furniture and prop up cushions so air can circulate.
Place foil or wood blocks under furniture legs to help prevent staining on wet carpet.
Move delicate items like photos, artwork, and small valuables to a dry, safe location.
Leave water-damaged books on the shelves; stacked or shelved books can often be dried more effectively with specialized methods.
What Not to Do When You Have Water Damage
To protect yourself and avoid making the damage worse:
Do not walk through standing water if the power is still on or if there are electrical cords or outlets nearby.
Do not use a household vacuum to remove water—this can be dangerous and may damage the equipment.
Do not remove glued-down or permanently installed flooring on your own; this can release trapped moisture and potentially spread contamination.
Do not use electrical appliances while standing on wet floors.
Do not disturb visible mold growth; cleaning or scraping it yourself can spread spores.
Got Water Damage in Old Saybrook?
If you’re dealing with a leak, burst pipe, basement flood, or storm damage, Morrow Enterprises is ready to help.
Call (860) 791-4559 for 24/7 water damage restoration in Old Saybrook, CT, and the surrounding shoreline communities, or learn more about our disaster restoration and cleaning services in Old Saybrook.We’ll assess the damage, start the drying process, and work with you step by step until your property is restored.
About Th Owner: Bill and Judy Morrow
Morrow Enterprises is a locally owned company led by Bill and Judy Morrow, who have been serving shoreline Connecticut communities for more than 30 years. They stay closely involved in the day-to-day work, from setting safety and quality standards to reviewing complex water damage projects.
For you, that means:
Your call is handled by a local team, not a distant franchise office
There is clear, honest communication about what needs to be done and why
Technicians are expected to treat every Old Saybrook home or business with respect
Judy is also active in the local business community and has supported Old Saybrook businesses with guidance on cleaning practices and safety.
When wood gets wet, it can cause problems. The wood might puff up and feel heavier, or it could bend or twist out of shape. Sometimes, you’ll see dark spots or stains on the wood, and if it stays wet for too long, mold might start to grow, making it fuzzy or smelly. Here are seven essential suggestions on how you can repair any wood furniture damaged by water or flood.
Dealing with sewage backup demands a methodical and professional approach. Here’s how to handle it effectively: The first step is to evacuate the affected area and shut off any water supply to prevent further contamination. Next, contact a professional sewage cleanup service immediately to assess the extent of the damage and begin remediation efforts. While waiting for assistance, do not attempt to clean up the sewage yourself, as it poses significant health risks. Communicate transparently with employees and customers about the situation and any temporary closures or disruptions. Finally, take preventative measures such as regular maintenance of plumbing systems to avoid future sewage backups.
Frequently Asked Questions About Water and Flood Damage
If rainwater gets into your house causing standing water or flash flood, it counts as flood damage. Flood damage means the harm caused to a home by flooding. This usually happens when heavy rain overloads drainage systems, especially during storms or hurricanes. Sometimes flood can also be caused due to a burst pipe.
Yes, carpets can sometimes be saved after a flood. It depends on how bad the flooding was, how long the carpet stayed wet, and what kind of water caused the damage. If it was clean water and dried quickly, the carpet might be okay. But if the water was dirty or the carpet stayed wet a long time, it might need to be thrown away for safety reasons. Our professionals are available 24×7 to clean and restore carpets after a water damage or flood incident.
If your floor has water damage, here’s how you can repair it:
Use a wet/dry vacuum or towels to soak up any water sitting on the floor.
Use fans and dehumidifiers to dry out the floor really well.
Look under the floor to see if the problem goes deeper. If the sub floor is wet or damaged, it might need fixing too.
If your floor is really messed up, you might need to take it out and put in new flooring. For wooden floors, it’s best to talk to a pro to see if they can be saved.
The cost of drying out a 700-square-foot area usually falls between $1,500 and $6,000.
Recent Reviews
Roy Manstan
Rating 5
"A great crew to have helped me through the restoration of the damage to my home."
Sharon Lewis
Rating 5
"Great service for carpet and upholstery cleaning. Prompt and everything looks refreshed!"
Michelle D
Rating 5
“Fantastic people and service.A+++. If I could give more than 5 stars I would. What a pleasure to work with such professional, dependable, honest, and NICE people with integrity. I cannot say enough good things about this company and their crew. They are patient, capable, understanding and bend over backwards to help you. Communication And responsiveness top notch. While I wish my kitchen had not flooded, I’m glad they were the ones to help me through it. Thank you so much! You’re the best.”
Jennifer Mohr
Rating 5
“Answered all of my questions, it was here the very next morning.
Positive
Responsiveness, Professionalism
Services
Flood cleanup, Water removal”
Brett Larsen
Rating 5
“One evening silly me left the hot water kitchen faucet on, and the water got onto my carpet. Luckily, the water only seeped onto the carpet 2.5 by 2.5
I called Julie and she was great help as how I needed to air dry the carpet. The service guys were great. On the contrary, one the guys recognized me from years ago. I highly recommend RestorationMaster and please do not be like me leaving the faucet.”
L S
Rating 5
“Chip and team came to our rescue promptly after our newly renovated home was smoked out by a damaged furnace. They cleaned every surface of our home with care and supported us through our ordeal with expertise and a warm smile. Truly wonderful.
Positive
Responsiveness, Punctuality, Quality, Professionalism
Services
Fire damage cleanup & repair”
