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Hoarding Cleanup in Gilberts, IL

Nu-Gen Cleaning & Restoration

(815) 569-0702

Hoarding is a problem that is often misunderstood and known to be dangerous for the affected individual and their family. Those who have a hoarding issue suffer from a mental disorder, and this disorder manifests through anxiety and depression that stops the person from ridding their home of its contents. This causes hoarders to keep everything and build up clutter in their home. Eventually, this clutter can accumulate so much that it becomes dangerous. Piles of items gather in the home, blocking access to areas and acting as a safety hazard. These piles can also attract bacteria, mold, and pests.

When someone approaches a hoarder about getting assistance to clean their home, the matter must be treated delicately and respectfully. When the hoarder has agreed to have their home cleaned, contact the professionals at Nu-Gen Cleaning & Restoration for the professional hoarding cleaning services we offer in Gilberts, IL. We can thoroughly clean a hoarder’s home, which includes removing any biohazard materials. With this service, we work with the hoarder to determine what to get rid of. When all unwanted items have been removed, we do a comprehensive cleaning and disinfection of their home. Every one of the technicians we employ has passed a background check and will be respectful in all cases.

Hoarding Cleanup by NuGen Cleaning & Restoration

Approaching a Hoarder

Hoarders will rarely initiate cleanup in their homes on their own. Usually, they don’t realize there is a problem or are too embarrassed to reach out. As such, it is most effective to have a family member or friend reach out to the hoarder about their problem, the danger it comes with, and the need for cleaning. Having the hoarder agree to the cleaning is very important.

When the hoarder agrees to clean their home, get in touch with Nu-Gen Cleaning & Restoration. Our professionals will do an assessment of the home and form a connection with the affected individual built through respect and trust. We are able to get rid of large quantities of items from homes and will do a complete cleaning and disinfection. The affected individual makes the decision on what to get rid of and what to keep.

Watch RestorationMaster video for more information on disinfection:


The following are generally included within our hoarding cleaning services:

  • Our professionals collaborate with the affected individual to figure out what items to keep, donate, throw out, and recycle.
  • Damaged items will be cleaned and restored.
  • After removing all unwanted items, our professionals clean and disinfect the home.
  • Any unwanted items are either thrown out, donated to a charity, or brought to family or friends.
  • Our professionals assist with any paperwork from an attorney or trust.

When situations concern hoarding, it can be tough to figure out whether insurance companies should be involved. Our professionals can assist in figuring out whether to involve your insurance company. If you decide to file a claim, we will directly bill your insurance provider. We will also help keep out of pocket costs low with our price match guarantee that applies to non-covered claims.  We will match or beat estimates from other professionals that adhere to the IICRC’s standard of care.

Hoarding Cleaning by NuGen Cleaning & Restoration


Contact Us for Hoarding Cleanup in Gilberts, IL

For hoarding cleaning services in Gilberts, IL, contact Nu-Gen Cleaning & Restoration by calling (815) 569-0702. Hoarding can be a sensitive subject, but our technicians are always respectful with the affected individuals all while doing an exceptional cleaning job.

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Hoarding Cleaning FAQs:

Why do people hoard?

There are several reasons why people hoard, and it can vary from person to person. Here are a few possible explanations:

  1. Trauma:For some people, hoarding is a coping mechanism to deal with feelings of anxiety or fear. It is seen as a way of taking control and providing comfort in the face of a chaotic world. Hoarding can also be related to post-traumatic stress disorder (PTSD). In many cases, it is an attempt to manage overwhelming feelings related to past traumas.
  2. Anxiety:

Hoarding can also be a result of anxiety. Some people may find solace in collecting objects and filling their homes with possessions as a way to alleviate anxiety. Hoarding can provide individuals with a sense of security and comfort during challenging times as they hold onto tangible objects.

  1. Growing up with a hoarder:In some cases, hoarding can be related to attachment issues. If a person grew up with a hoarder in their family or had an emotionally distant relationship with their parents, they may find themselves unconsciously mimicking the behavior. This can create a false sense of security and safety, as well as provide a distraction from the pain of feeling disconnected.
  2. Social Isolation:When a person does not have meaningful relationships, they may turn to objects as a source of comfort and connection. Hoarding can also be an attempt to fill a void caused by loneliness or to distract from painful feelings such as depression or self-doubt.
  3. OCD:

Hoarders may experience obsessive thoughts and compulsive behaviors that drive them to acquire and keep items for no rational reason. This behavior is often driven by fear of loss, difficulty in decision-making, or the need to feel a sense of control.

How to help a hoarder?

  1. Educate yourself: It is best to prepare yourself with the necessary knowledge before engaging. To better understand and approach the individual you want to help, it is important to educate yourself about hoarding, including its definition, various types, and underlying causes. This will enable you to approach the situation with sensitivity and empathy.
  2. Communicate compassionately: Hoarding is a complex issue that can evoke strong emotions. When communicating with hoarders, it is important to offer your help with no judgment and express your compassion, understanding, sensitivity, and sympathy.
  3. Offer assistance: Show your willingness to assist. One method of decluttering is to start by categorizing items, considering which ones are currently in use, which ones can be discarded sooner rather than later, which ones have sentimental value, and which ones do not. Each item has its own story, and it’s important to respect the individual’s boundaries and decisions.
  4. Seek professional help: Hoarding can present challenges and requires careful handling. You can hire a professional to help with hoarding cleanup, including decluttering, cleaning, reorganizing, and disinfection. It is also recommended to contact a mental health professional who has experience in assisting individuals with hoarding tendencies to find peace and support.
  5. Provide ongoing support: The hoarding issue does not resolve itself immediately. The process requires time and progress. Without ongoing check-ins and support for the individuals, there is a possibility that the hoarding situation may occur again. It is recommended to support your friend in their efforts to address hoarding tendencies, even after completing a thorough hoarding cleanup.

Remember, it’s important to respect the hoarder’s autonomy and boundaries throughout the process. Ultimately, their willingness to change and seek help is crucial for long-term progress.

Is hoarding a mental illness?

Yes, hoarding is recognized as a mental illness. According to the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), it is classified as a subtype of obsessive-compulsive disorder (OCD). Hoarding disorder is a condition where individuals struggle to let go of possessions, regardless of their worth, and end up accumulating excessive items that clutter their living spaces. It has a significant impact on a person’s daily functioning, relationships, and overall quality of life.

Recent Reviews

Review by Kelly Ann
Restoration Services
Rating 5 5 Star Moving Rating

It is only the first day and the so far the professionalism and the kindness of the workers the cleanup and care of my property and furniture is above and beyond any company I have seen!! Absolutely outstanding and professional company hands down so far!!! Third day!! So far I have had Fransisco Jose Sha-ron Zeke Nick Joey as crew members and all absolutely amazingly outstanding truly and amazing company through and through their professionalism is by far hands down amazing! Great company great workers fast and thorough the owner Moises is on top of everything he actually came out he has had no issues answering questions when I needed I mean when they work for you.. they truly work for you with the utmost care and professionalism and the cleanliness it’s unbelievable!

Review by Stephen Abbs
Restoration Services
Rating 5 5 Star Moving Rating

I had a pipe freeze and burst at my home in the very early hours of Christmas Eve, around midnight. The water damaged my kitchen and went into my basement as well. I called Nu-Gen around 2:00am and Olga answered the phone and set up an appointment for me for the same day, between 8:30-9:30. After calling my insurance company, they said they would send out their own mitigation service so I cancelled my appointment with Nu-Gen. Well, the service that my insurance company contracted never showed up, but to my surprise Olga called me that afternoon to check on things and make sure I was okay. I was incredibly grateful for her checking on me because my insurance company failed me at that point. Later that afternoon Moises, the project manager, came out to assess the situation. They immediately set up the mitigation process and during the next couple of weeks, Moises - and his wonderful crew - Jose and Joey, were out several times to check on the progress of the drying and mitigation process. I am forever grateful for Nu-Gen's help and guidance throughout this entire process. I've recommended their services to my insurance company as well so that they could now have a reliable mitigation service to use in the area and I also expect to use Nu-Gen for the reconstruction work as well.

Review by Dylan
Restoration Services
Rating 5 5 Star Moving Rating

Jose and Leti were wonderful, a third gentleman came to assist, I didn't get his name but they worked well together to solve a tricky dryer vent issue. After spending over an hour cleaning a vent that was no longer in use from second floor( unbeknownst to all of us) we learned previous owners rerouted out the roof. Not once did they act like they were annoyed by this discovery. Very professional and very friendly. I cannot recommend them enough. Great Job Nu-Gen.