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Hoarding Cleanup Services in Cary, IL

Nu-Gen Cleaning & Restoration

(815) 569-0702

While thousands of Americans are directly impacted by hoarding each year, millions are impacted by the effects as they are left with a buildup of items on the property. Due to recent research, hoarding is now considered a mental disorder in which the individual faces anxiety towards parting with their personal items. But as the hoard of belongings continue to grow over time, many safety risks develop within the home. This includes the risk of injuries, fire, mold growth, and other dangerous contaminants. However, Nu-Gen Cleaning & Restoration provides professional hoarding cleaning services in Cary, IL to effectively clean, sanitize, and restore the home to a safe and sanitary living condition once again. We will also work with the individual, treating them with respect and compassion throughout the entire process.

hoarding cleaning -Nu-Gen Cleaning & Restoration

As the accumulation of hoarded items can quickly create dangerous conditions for the home and other living occupants, the affected individual is too embarrassed by the mess to reach out for help. They will need the help of a loved one to help them through the cleanup process before the situation becomes too dangerous for everyone living within the home. Nu-Gen Cleaning & Restoration understands that there is much sensitivity in regards to a hoarding disorder. This is why our technicians are committed to working with a sense of compassion and respect, putting the individual in charge at all times. In other words, they have the final say in what will be kept and discarded.

Junk Removal

While there are many house cleaning services, hoarding cleanup will require a different type of cleaning, one that involves a trained and licensed crew to work with the individual affected by hoarding. They must know to treat the individual with compassion and respect in order to conduct the service.

After reaching out to your loved one about your concern for their safety and they have accepted help, you can look for a professional. Be cautious when researching hoarding cleanup services. They must not only be trained and experienced, but also willing to work with your loved one and put them in charge of the cleaning process, otherwise nothing will get done.

Watch RestorationMaster video for more information on disinfection:


Hoarding Cleanup

Nu-Gen Cleaning & Restoration has licensed, trained, and experienced technicians that are fully equipped and ready to handle hoarding cases of all sizes. As we only use the best products and equipment, we will not only remove the unnecessary items but deep clean and disinfect the home. We will also remove any odors present from biohazards, animals, smoke, tobacco, and more. We work in compliance with EPA, OSHA, and Department of Transportation guidelines in order to provide a quality service and dispose of all materials properly.

Our hoarding services cover the following:

  • Disinfection: We will completely remove all unnecessary items from the property
  • Remove Odors: We will apply effective deodorizers to remove any foul smells lingering from the hoarded items.
  • Proper Disposal: After removing the items and odors, all items will be either thrown away, recycled or donated to a local charity. All biohazards will be securely transported to a medical waste facility.

Contact Us for Hoarding Cleanup Services in Cary, IL

Contact Us for Hoarding Cleanup Services

As hoarding behaviors involve severe consequences, it is imperative to reach out to the affected individual as soon as possible. After talking to them, call a professional cleaning service, such as Nu-Gen Cleaning & Restoration. We are available 24/7 at (815) 569-0702 for emergency hoarding cleanup services in Cary, IL, and the surrounding communities.

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Related Q&A about Hoarding

Question: Why do people hoard?

Answer: There are several reasons why people hoard, and it can vary from person to person. Here are a few possible explanations:

There are several reasons why people hoard, and it can vary from person to person. Here are a few possible explanations:

  • Trauma:For some people, hoarding is a coping mechanism to deal with feelings of anxiety or fear. It is seen as a way of taking control and providing comfort in the face of a chaotic world. Hoarding can also be related to post-traumatic stress disorder (PTSD). In many cases, it is an attempt to manage overwhelming feelings related to past traumas.
  • Anxiety:

    Hoarding can also be a result of anxiety. Some people may find solace in collecting objects and filling their homes with possessions as a way to alleviate anxiety. Hoarding can provide individuals with a sense of security and comfort during challenging times as they hold onto tangible objects.

  • Growing up with a hoarder:In some cases, hoarding can be related to attachment issues. If a person grew up with a hoarder in their family or had an emotionally distant relationship with their parents, they may find themselves unconsciously mimicking the behavior. This can create a false sense of security and safety, as well as provide a distraction from the pain of feeling disconnected.
  • Social Isolation:When a person does not have meaningful relationships, they may turn to objects as a source of comfort and connection. Hoarding can also be an attempt to fill a void caused by loneliness or to distract from painful feelings such as depression or self-doubt.
  • OCD:

Hoarders may experience obsessive thoughts and compulsive behaviors that drive them to acquire and keep items for no rational reason. This behavior is often driven by fear of loss, difficulty in decision-making, or the need to feel a sense of control.

Question: How to help a hoarder?


1. Educate yourself: It is best to prepare yourself with the necessary knowledge before engaging. To better understand and approach the individual you want to help, it is important to educate yourself about hoarding, including its definition, various types, and underlying causes. This will enable you to approach the situation with sensitivity and empathy.

2. Communicate compassionately: Hoarding is a complex issue that can evoke strong emotions. When communicating with hoarders, it is important to offer your help with no judgment and express your compassion, understanding, sensitivity, and sympathy.

3. Offer assistance:  Show your willingness to assist. One method of decluttering is to start by categorizing items, considering which ones are currently in use, which ones can be discarded sooner rather than later, which ones have sentimental value, and which ones do not. Each item has its own story, and it’s important to respect the individual’s boundaries and decisions.

4. Seek professional help: Hoarding can present challenges and requires careful handling. You can hire a professional to help with hoarding cleanup, including decluttering, cleaning, reorganizing, and disinfection. It is also recommended to contact a mental health professional who has experience in assisting individuals with hoarding tendencies to find peace and support.

5. Provide ongoing support: The hoarding issue does not resolve itself immediately. The process requires time and progress. Without ongoing check-ins and support for the individuals, there is a possibility that the hoarding situation may occur again. It is recommended to support your friend in their efforts to address hoarding tendencies, even after completing a thorough hoarding cleanup.

Remember, it’s important to respect the hoarder’s autonomy and boundaries throughout the process. Ultimately, their willingness to change and seek help is crucial for long-term progress.

Question: Is hoarding a mental illness?

Answer: Yes, hoarding is recognized as a mental illness. According to the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), it is classified as a subtype of obsessive-compulsive disorder (OCD). Hoarding disorder is a condition where individuals struggle to let go of possessions, regardless of their worth, and end up accumulating excessive items that clutter their living spaces. It has a significant impact on a person’s daily functioning, relationships, and overall quality of life.

Recent Reviews

Review by Kelly Ann
Restoration Services
Rating 5 5 Star Moving Rating

It is only the first day and the so far the professionalism and the kindness of the workers the cleanup and care of my property and furniture is above and beyond any company I have seen!! Absolutely outstanding and professional company hands down so far!!! Third day!! So far I have had Fransisco Jose Sha-ron Zeke Nick Joey as crew members and all absolutely amazingly outstanding truly and amazing company through and through their professionalism is by far hands down amazing! Great company great workers fast and thorough the owner Moises is on top of everything he actually came out he has had no issues answering questions when I needed I mean when they work for you.. they truly work for you with the utmost care and professionalism and the cleanliness it’s unbelievable!

Review by Stephen Abbs
Restoration Services
Rating 5 5 Star Moving Rating

I had a pipe freeze and burst at my home in the very early hours of Christmas Eve, around midnight. The water damaged my kitchen and went into my basement as well. I called Nu-Gen around 2:00am and Olga answered the phone and set up an appointment for me for the same day, between 8:30-9:30. After calling my insurance company, they said they would send out their own mitigation service so I cancelled my appointment with Nu-Gen. Well, the service that my insurance company contracted never showed up, but to my surprise Olga called me that afternoon to check on things and make sure I was okay. I was incredibly grateful for her checking on me because my insurance company failed me at that point. Later that afternoon Moises, the project manager, came out to assess the situation. They immediately set up the mitigation process and during the next couple of weeks, Moises - and his wonderful crew - Jose and Joey, were out several times to check on the progress of the drying and mitigation process. I am forever grateful for Nu-Gen's help and guidance throughout this entire process. I've recommended their services to my insurance company as well so that they could now have a reliable mitigation service to use in the area and I also expect to use Nu-Gen for the reconstruction work as well.

Review by Dylan
Restoration Services
Rating 5 5 Star Moving Rating

Jose and Leti were wonderful, a third gentleman came to assist, I didn't get his name but they worked well together to solve a tricky dryer vent issue. After spending over an hour cleaning a vent that was no longer in use from second floor( unbeknownst to all of us) we learned previous owners rerouted out the roof. Not once did they act like they were annoyed by this discovery. Very professional and very friendly. I cannot recommend them enough. Great Job Nu-Gen.