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Hoarding Cleanup in Huntley, IL

Nu-Gen Cleaning & Restoration

(815) 569-0702

Hoarding is an often misunderstood problem that can result in very dangerous consequences for the person affected and their families.  People who struggle with hoarding are suffering from a mental disorder in which anxiety and depression prevent the affected individual from parting with anything that is in their home.  Because of this, hoarders keep any objects which causes a clutter buildup in the home that can grow to dangerous levels.

Items will pile high in the home which restricts access and increases the risk of injuries and fires while also providing a haven for mold, bacteria, and pests.

Approaching a hoarder to help them clean their home is a delicate matter and must be done with a sense of respect.  Once the hoarder agrees to clean out their home, you can call our professionals at Nu-Gen Cleaning & Restoration for professional hoarding cleaning services.  We are fully prepared to provide full-scale cleaning of hoarder’s homes in Huntley, IL, including the removal of biohazard materials.

Hoarding Cleanup by NuGen Cleaning & Restoration

We will work with the hoarder to decide what to remove from the home, and we will thoroughly clean and disinfect the home once the unwanted items are removed.  Our technicians have each passed an extensive background check and they approach hoarding situations with respect and sensitivity for the affected individual.

Approaching a Hoarder

It is extremely rare for a hoarder to start the cleanup process of their own home.  They are typically too embarrassed to draw attention to their home or they may not realize that there is a problem.  The most effective way to reach out to a hoarder is to have a trusted friend or family member discuss the danger of the situation with them.  It is very important to only proceed with the cleanup if the affected individual agrees to clean out their home.

When the affected individual decides to proceed with the cleaning, contact our professionals at Nu-Gen Cleaning & Restoration.  We will create a connection with the affected individual based on trust and respect and assess the situation to form a cleaning plan.  We are fully equipped to remove a large amount of objects from the home and provide full scale cleaning and disinfection.

Watch RestorationMaster video for more information on disinfection:


When it comes to removing hoarded items, the affected individual will make the decision on whether to keep or remove each item.  Our hoarding cleaning services generally consist of the following:

  • We will work with the affected individual to help decide whether items should be kept, recycled, donated, or thrown away
  • We can clean and restore damaged items
  • We will thoroughly clean and sanitize the home after removing unwanted objects
  • Unwanted items are disposed of or taken to friends, family members, or a charity organization for donation
  • We will help with paper work from trusts and attorneys

In situations involving hoarding, it may be difficult to decide if insurance should be involved.  Our technicians can help you decide whether to involve insurance and if you do choose to make a claim, we provide direct billing to your insurance company.

Hoarding Cleaning by NuGen Cleaning & Restoration

Contact Us for Hoarding Cleanup in Huntley, IL

If you know someone struggling with hoarding in Huntley, IL, reach out to them to offer help and call Nu-Gen Cleaning & Restoration for our hoarding cleaning services.  You can expect our technicians to always treat the individual with dignity and respect and work with them while providing excellent services.  Give us a call at (630) 528-2865 for more about our hoarding cleaning services.

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Hoarding Cleanout FAQs

Why do people hoard?

There are several reasons why people hoard, and it can vary from person to person. Here are a few possible explanations:

  1. Trauma:For some people, hoarding is a coping mechanism to deal with feelings of anxiety or fear. It is seen as a way of taking control and providing comfort in the face of a chaotic world. Hoarding can also be related to post-traumatic stress disorder (PTSD). In many cases, it is an attempt to manage overwhelming feelings related to past traumas.
  2. Anxiety:

Hoarding can also be a result of anxiety. Some people may find solace in collecting objects and filling their homes with possessions as a way to alleviate anxiety. Hoarding can provide individuals with a sense of security and comfort during challenging times as they hold onto tangible objects.

  1. Growing up with a hoarder:In some cases, hoarding can be related to attachment issues. If a person grew up with a hoarder in their family or had an emotionally distant relationship with their parents, they may find themselves unconsciously mimicking the behavior. This can create a false sense of security and safety, as well as provide a distraction from the pain of feeling disconnected.
  2. Social Isolation:When a person does not have meaningful relationships, they may turn to objects as a source of comfort and connection. Hoarding can also be an attempt to fill a void caused by loneliness or to distract from painful feelings such as depression or self-doubt.
  3. OCD:

Hoarders may experience obsessive thoughts and compulsive behaviors that drive them to acquire and keep items for no rational reason. This behavior is often driven by fear of loss, difficulty in decision-making, or the need to feel a sense of control.

How to help a hoarder?

  1. Educate yourself: It is best to prepare yourself with the necessary knowledge before engaging. To better understand and approach the individual you want to help, it is important to educate yourself about hoarding, including its definition, various types, and underlying causes. This will enable you to approach the situation with sensitivity and empathy.
  2. Communicate compassionately: Hoarding is a complex issue that can evoke strong emotions. When communicating with hoarders, it is important to offer your help with no judgment and express your compassion, understanding, sensitivity, and sympathy.
  3. Offer assistance: Show your willingness to assist. One method of decluttering is to start by categorizing items, considering which ones are currently in use, which ones can be discarded sooner rather than later, which ones have sentimental value, and which ones do not. Each item has its own story, and it’s important to respect the individual’s boundaries and decisions.
  4. Seek professional help: Hoarding can present challenges and requires careful handling. You can hire a professional to help with hoarding cleanup, including decluttering, cleaning, reorganizing, and disinfection. It is also recommended to contact a mental health professional who has experience in assisting individuals with hoarding tendencies to find peace and support.
  5. Provide ongoing support: The hoarding issue does not resolve itself immediately. The process requires time and progress. Without ongoing check-ins and support for the individuals, there is a possibility that the hoarding situation may occur again. It is recommended to support your friend in their efforts to address hoarding tendencies, even after completing a thorough hoarding cleanup.

Remember, it’s important to respect the hoarder’s autonomy and boundaries throughout the process. Ultimately, their willingness to change and seek help is crucial for long-term progress.

Is hoarding a mental illness?

Yes, hoarding is recognized as a mental illness. According to the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), it is classified as a subtype of obsessive-compulsive disorder (OCD). Hoarding disorder is a condition where individuals struggle to let go of possessions, regardless of their worth, and end up accumulating excessive items that clutter their living spaces. It has a significant impact on a person’s daily functioning, relationships, and overall quality of life.

Recent Reviews

Review by Kelly Ann
Restoration Services
Rating 5 5 Star Moving Rating

It is only the first day and the so far the professionalism and the kindness of the workers the cleanup and care of my property and furniture is above and beyond any company I have seen!! Absolutely outstanding and professional company hands down so far!!! Third day!! So far I have had Fransisco Jose Sha-ron Zeke Nick Joey as crew members and all absolutely amazingly outstanding truly and amazing company through and through their professionalism is by far hands down amazing! Great company great workers fast and thorough the owner Moises is on top of everything he actually came out he has had no issues answering questions when I needed I mean when they work for you.. they truly work for you with the utmost care and professionalism and the cleanliness it’s unbelievable!

Review by Stephen Abbs
Restoration Services
Rating 5 5 Star Moving Rating

I had a pipe freeze and burst at my home in the very early hours of Christmas Eve, around midnight. The water damaged my kitchen and went into my basement as well. I called Nu-Gen around 2:00am and Olga answered the phone and set up an appointment for me for the same day, between 8:30-9:30. After calling my insurance company, they said they would send out their own mitigation service so I cancelled my appointment with Nu-Gen. Well, the service that my insurance company contracted never showed up, but to my surprise Olga called me that afternoon to check on things and make sure I was okay. I was incredibly grateful for her checking on me because my insurance company failed me at that point. Later that afternoon Moises, the project manager, came out to assess the situation. They immediately set up the mitigation process and during the next couple of weeks, Moises - and his wonderful crew - Jose and Joey, were out several times to check on the progress of the drying and mitigation process. I am forever grateful for Nu-Gen's help and guidance throughout this entire process. I've recommended their services to my insurance company as well so that they could now have a reliable mitigation service to use in the area and I also expect to use Nu-Gen for the reconstruction work as well.

Review by Dylan
Restoration Services
Rating 5 5 Star Moving Rating

Jose and Leti were wonderful, a third gentleman came to assist, I didn't get his name but they worked well together to solve a tricky dryer vent issue. After spending over an hour cleaning a vent that was no longer in use from second floor( unbeknownst to all of us) we learned previous owners rerouted out the roof. Not once did they act like they were annoyed by this discovery. Very professional and very friendly. I cannot recommend them enough. Great Job Nu-Gen.