Sewage backups are not the kind of problem you can “clean up enough” and move on from. Once wastewater gets into a basement, bathroom, or lower level, it can travel under flooring, wick into drywall, and leave contamination behind even after the water disappears.
Morrow Enterprises provides professional sewage cleanup services in Guilford and Madison, CT, helping homeowners and businesses remove contaminated water, disinfect affected areas, control odors at the source, and dry the structure properly. From shoreline neighborhoods near Route 1 to properties along the I-95 corridor, we respond quickly and handle sewage losses the way they should be handled: contained, removed, cleaned, and verified.
Sewage water is very different from clean water leaks. It contains bacteria, pathogens, and organic waste that can contaminate surfaces and materials quickly. If cleanup is incomplete or handled incorrectly, problems often show up days or weeks later.
Improper sewage cleanup can result in:
Persistent odors that return after drying
Contaminated materials left inside walls or under floors
Bacteria remaining on surfaces that appear clean
Increased risk of mold growth due to trapped moisture
Damage spreading into unaffected areas of the property
In towns like Guilford and Madison, where many properties have older plumbing systems, finished lower levels, or are impacted by heavy rain events, sewage backups can escalate quickly if not handled properly.
How We Handle Sewage Backup Cleanup For Your Property?
Morrow Enterprises follows industry-recognized procedures for sewage cleanup to ensure contamination is fully addressed, not hidden.
We figure out where the sewage actually went
The first thing we do is trace the path of the sewage water. It’s rarely limited to where you see it. Water moves under flooring, into wall cavities, and along low spots. If those areas aren’t identified early, problems show up later. We take the time to find them up front.
We keep the mess from spreading
Before cleanup starts, we isolate the affected area. That means controlling foot traffic and separating contaminated spaces from clean ones. This step protects the rest of the property and prevents bacteria from being tracked through the home or building.
We remove what can’t be cleaned
Some materials simply can’t be salvaged after sewage exposure. Carpet padding, certain flooring, and sections of drywall often fall into that category. We remove those materials instead of trying to “treat” them and hoping for the best. Anything that stays has to be safe.
We clean what remains the right way
Surfaces that can be saved are cleaned and disinfected thoroughly. That includes floors, lower wall areas, concrete, and structural materials. We don’t just wipe things down. The goal is to remove contamination, not make the space look acceptable.
We dry the structure completely
Once cleanup is underway, drying becomes just as important. Sewage water leaves behind moisture that can cause swelling, damage, and mold if it’s ignored. We dry the affected areas and check moisture levels until we know the structure is stable.
We deal with odors at the source
Sewage odors don’t disappear on their own. If something still smells off, it means something was missed. We address odors by removing the source, not by covering them up.
Common Sewage Backup Situations We Handle
Toilet overflows involving contaminated water
Floor drain backups in basements and lower levels
Sewage coming up through showers or tubs
Multiple drains backing up at the same time
Wastewater intrusion after heavy rain or system overload
What to Do Right Now After Sewage Backup
If it’s safe:
Keep people and pets out of the affected area
Avoid using plumbing fixtures connected to the backup
Do not mop, shop-vac, or push sewage water toward drains
Shut off HVAC if contamination is near vents or returns
Take a few photos for documentation
Then contact Morrow Enterprises to start cleanup quickly. The sooner the cleanup begins, the easier it is to prevent deeper damage and lingering odor issues.
Insurance Documentation Support for Sewage Backup Claims
Across the United States, water-related damage including sewer and sewage backups is one of the most frequently filed homeowners insurance claims. According to industry data, about 1 in 60 insured homes files a water damage claims each year and average payouts for these claims can exceed $12,000–$14,000 per loss.
While standard homeowners insurance does not always automatically cover sewer and sewage backup damage, many policies offer optional sewer backup or water backup endorsements to help pay for cleanup, repairs, and associated losses.
At Morrow Enterprises, we know how important detailed documentation is when you’re filing a claim. After a sewage backup in Guilford or Madison, we help property owners by providing clear, professional records that insurers expect, including:
Photographs of affected areas showing the extent of contamination
Moisture readings and mapping documenting how far sewage water traveled
Detailed cleanup and removal reports outlining what was removed, cleaned, and disinfected
Notes on contamination categories (e.g., black water vs. gray water) and health risks
Homes in shoreline Connecticut with finished basements, older plumbing systems, or storm-related sewer overloads are especially susceptible to damage that isn’t visible at first glance and that can affect insurance outcomes if it isn’t documented correctly.
Call Morrow Enterprises for Sewage Cleanup in Guilford and Madison, CT
Sewage backups are time sensitive. Fast action helps limit contamination, odor problems, and structural damage. Call Morrow Enterprises today at (860) 791-4559. We are certified by IICRC.
Materials that absorb contamination are often removed for safety reasons. These can include carpet padding, insulation, particleboard subfloors, baseboards, and sections of drywall. Hard, non-porous surfaces may be salvageable if addressed quickly.
A sewer backup usually involves wastewater backing up from a municipal sewer line through drains, toilets, or floor drains. A septic backup typically involves problems with a private septic tank or drain field that cause wastewater to return into the home. The cleanup concerns are similar because both involve contaminated water, but the cause and long-term fix are different.
Photograph the affected areas before anything is moved if it’s safe. Capture the source points (floor drains, toilets, tubs), water lines on walls, damaged flooring, contaminated contents, and any visible sewage residue. Wide shots + closeups help. Documentation is strongest when it shows both extent and cause indicators.
If sewage is actively backing up, stop using water immediately and call for cleanup help right away. A plumber may be needed to clear the line, but cleanup still has to happen even after the clog is removed. In many cases, both are necessary. One stops the problem, the other restores safe conditions.
It can. If sewage water reaches HVAC returns, low ductwork, or equipment located in a basement, contamination can spread through airflow. It’s best to turn the system off and avoid running fans that could circulate contaminated air until cleanup is underway.
A backwater valve is a device installed on a sewer line to help prevent sewage from flowing back into the home. Homes with lower-level drains or frequent backups may benefit from one. In shoreline communities where heavy rain events can strain systems, it’s a smart question to ask a plumber.
Recent Reviews
Roy Manstan
Rating 5
"A great crew to have helped me through the restoration of the damage to my home."
Sharon Lewis
Rating 5
"Great service for carpet and upholstery cleaning. Prompt and everything looks refreshed!"
Michelle D
Rating 5
“Fantastic people and service.A+++. If I could give more than 5 stars I would. What a pleasure to work with such professional, dependable, honest, and NICE people with integrity. I cannot say enough good things about this company and their crew. They are patient, capable, understanding and bend over backwards to help you. Communication And responsiveness top notch. While I wish my kitchen had not flooded, I’m glad they were the ones to help me through it. Thank you so much! You’re the best.”
Jennifer Mohr
Rating 5
“Answered all of my questions, it was here the very next morning.
Positive
Responsiveness, Professionalism
Services
Flood cleanup, Water removal”
Brett Larsen
Rating 5
“One evening silly me left the hot water kitchen faucet on, and the water got onto my carpet. Luckily, the water only seeped onto the carpet 2.5 by 2.5
I called Julie and she was great help as how I needed to air dry the carpet. The service guys were great. On the contrary, one the guys recognized me from years ago. I highly recommend RestorationMaster and please do not be like me leaving the faucet.”
L S
Rating 5
“Chip and team came to our rescue promptly after our newly renovated home was smoked out by a damaged furnace. They cleaned every surface of our home with care and supported us through our ordeal with expertise and a warm smile. Truly wonderful.
Positive
Responsiveness, Punctuality, Quality, Professionalism
Services
Fire damage cleanup & repair”
