First Restoration America
Commercial and Residential Restoration
For over 30 years, First Restoration America has been a trusted name in disaster restoration across Charlotte, NC and the surrounding communities of Mecklenburg County. Our team of IICRC-certified technicians brings decades of hands-on experience and a strong commitment to high-quality workmanship. Whether you’re facing water damage, fire and smoke cleanup, or mold problems, we respond quickly and work efficiently to restore your property to its pre-loss condition.
Emergencies don’t wait—and neither do we. That’s why we’re available 24/7 to take your call and dispatch trained professionals right when you need help the most. When disaster strikes, you can count on us for expert service, compassionate support, and fast response.
Charlotte is North Carolina’s largest city, known for its vibrant neighborhoods, strong economy, and fast-paced growth. But with its location near the Catawba River, the area is also prone to flooding and storm-related water damage. In 2023, North Carolina saw a 74.7% increase in flood events statewide. Fire risks remain a concern as well. In 2023, the state reported 146 fire-related deaths, including incidents in the Charlotte area. We’re proud to serve Charlotte and surrounding communities with restoration services that help homes and businesses recover quickly and safely. ((North Carolina Office of State Fire Marshal).
Water Damage Restoration in Charlotte, NC
Water damage is one of the most common and costly issues property owners face in Charlotte. From severe storms and flash floods to pipe leaks and appliance malfunctions, water can spread quickly—damaging floors, drywall, insulation, and even structural materials.
Our water restoration professionals respond rapidly to limit the damage. We use advanced drying equipment, moisture detection tools, and proven mitigation techniques to remove excess water and fully dry your home or business.
Our Charlotte water damage restoration services include:
- Emergency water extraction
- Structural drying and dehumidification
- Carpet and flooring restoration
- Basement flood cleanup
- Sewage backup cleanup
- Mold prevention
Charlotte has seen its share of weather events—including tropical storm remnants and localized flooding. That’s why we take a proactive, thorough approach to prevent hidden moisture and future mold growth. We offer free inspections. If you’re not sure how bad the damage is or what it’ll cost, let us take a look. We’ll give you an honest quote at no charge.
Call us 24/7 at (980) 888-8456 for water damage cleanup in Charlotte, NC.
We Help You Handle the Water Damage Insurance Claim
If you’re filing a claim, we can walk you through the process and even talk directly with your insurance adjuster. We’ve worked with all major carriers in the Charlotte area and know how to document damage so you get the coverage you’re owed. No confusing paperwork, no back and forth—we help take that stress off your plate.
Fire Damage Restoration – Charlotte, NC 
Fires are devastating—and the damage goes beyond just what the flames destroy. Smoke, soot, and water from putting out the fire all add layers to the cleanup. That’s why our fire restoration services cover everything from board-up to full reconstruction. We work quickly to secure your property, remove debris, clean surfaces, and eliminate smoke odor. Our services include: 24/7 board-up and stabilization, Soot and smoke cleanup, Repairs to walls, ceilings, and flooring, Deodorizing and air scrubbing, Cleaning salvageable belongings. We know this is a difficult time. That’s why we don’t just show up to clean—we walk with you through the recovery. We’ll help handle your insurance claim and explain every step of the process so you feel informed and supported.
Here’s What Happens When You Call Us:
You don’t have to figure this out alone. When you reach out, here’s what we’ll do:
- We show up fast — emergency crews available 24/7.
- We inspect the damage and explain what needs to be done.
- You get a free estimate with no pressure or obligation.
- We help with your insurance claim if you’re filing one.
- We do the full cleanup and repair — no need to hire multiple contractors.
Mold Remediation – Charlotte, NC | Call For Quick Cleanup
Charlotte’s heat and humidity can turn small leaks into major mold problems fast. Whether you see mold on your walls or smell something musty, it’s best not to wait. Our certified mold removal crews handle everything safely and thoroughly. We isolate the area, remove contaminated materials, clean surfaces, and treat for mold spores to prevent it from coming back. Our process includes: Moisture inspections, Containment and air filtration, Safe mold removal, Repairs and cleaning of affected areas and Preventative treatments.
If you think you might have mold, give us a call at (980) 888-8456 . We’ll come out, take a look, and clean it.
Reconstruction – Charlotte, NC 
Natural disasters often catch homeowners and business owners by surprise. Not only do many disasters like floods, fires, and mold growth occur unexpectedly, but the damage they cause can be impossible to predict. Sometimes these disasters are severe enough to cause serious exterior and structural damage to homes and buildings that requires construction services to repair.
At First Restoration America, we are prepared to provide complete reconstruction services for heavily damaged homes and commercial buildings in Charlotte, NC. We will stabilize the building right away to prevent more serious structural damage and create a detailed reconstruction plan based on the extent of the damage. We Rebuild Homes with Care – Call Now for a Consultation (980) 888-8456
Sewage Cleanup – Charlotte, NC
Dealing with a sewer backup is not only stressful, it’s very dangerous as the contaminated water is filled with bacteria and other biohazard materials. In this situation, it is best to keep everyone away from the affected area and to call a professional cleaning service. Regardless of how far the damage has spread, it is crucial not to clean the mess up yourself due to the risk of severe health effects. First Restoration America can provide sewage cleaning services to safely clean up affected homes and businesses in Charlotte, NC. Our technicians are both licensed and trained to respond right away, using professional restoration equipment to extract the water, clean out the area, and eliminate any remaining odors. Ultimately, we will ensure that your property is fully restored to its original condition. We will also work with your insurance provider to ensure a smooth claims process. Call (980) 888-8456
Frozen Pipe Restoration – Charlotte, NC
Frozen and burst pipes are a potential source of major water damage within homes and buildings. Cold outside temperatures can cause water within the pipes to freeze, and the pressure created by the expanding ice can eventually cause the pipe to burst. When a pipe burst occurs, gallons of water will spill out into the building, resulting in serious water damage that could lead to structural damage and mold growth. First Restoration America provides frozen pipe restoration in Charlotte, NC to restore the water damage caused by a burst pipe. Our professionals can remove the water from your property using advanced extraction and drying equipment and we will restore the resulting damage. We also thaw and treat frozen pipes in order to save you from major disaster cleanup.
Commercial Restoration – Charlotte, NC
When a natural disaster strikes, it can severely impact a business, leading to significant disruptions and expenses. Floods, storms, fires, and mold infestations can inflict considerable property damage, potentially halting business operations during the restoration process. Swift action is crucial to contain and repair the damage, as delays could result in even more costly repairs. First Restoration America offers commercial restoration services to assist businesses in Charlotte, NC that have suffered disaster-related damage. Our team of experts can swiftly mitigate and restore your property, allowing you to resume normal business activities.
Smoke Damage Cleaning and Deodorization – Charlotte, NC
The aftermath of fires often extends far beyond the immediate damage caused by flames. Smoke and soot can inflict more lasting harm than the fire itself. Fires aren’t the sole offenders; everyday activities such as candle use, cooking mishaps, and cigarette smoking can lead to staining and damage. Without proper cleaning, smoke and soot can cause irreversible damage to surfaces and items. First Restoration America specializes in smoke damage cleaning and odor removal in Charlotte, NC. Our skilled team employs advanced cleaning methods and products to restore homes and buildings affected by these elements, ensuring the complete elimination of residual smoke odors.
Content Cleaning and Pack-Out – Charlotte, NC
When natural disasters like floods, fires, or mold outbreaks hit your home, it’s almost certain that some of your personal belongings will suffer damage. Items such as clothing, electronics, jewelry, and various knickknacks can incur significant harm from water, fire, smoke, and mold. Many of these items might not be salvageable unless they are cleaned promptly. At First Restoration America, we offer content cleaning and pack-out services in Charlotte, NC, to efficiently clean and restore a variety of damaged belongings. Depending on your home’s condition, we can perform the cleaning on-site or pack up your items to transport them to our facility for thorough cleaning and restoration.
Get a Free On-Site Assessment
Not sure where to start? We offer free on-site inspections and estimates in Charlotte and surrounding areas. Our restoration experts will assess the damage, explain the process, and provide a transparent quote before any work begins—no surprises, no pressure. Call our local experts at (980) 888-8456 to get a free quote.
We Work Directly With Insurance Companies
We streamline the process by directly billing your insurance provider to guarantee your claim is approved. Since the majority of our tasks are insured, we take care of meeting the standards and requirements set by insurance companies. We understand the challenges of dealing with insurers independently, so we handle most of the procedure for you. Our team assists you in filing claims, recording damages, and securing rightful compensation. We also assess when issues are minor enough to bypass involving your insurer. Additionally, our price match guarantee ensures you receive the most favorable offer compared to other restoration professionals adhering to the IICRC’s standards.
Who We Help with Restoration Services in Charlotte
We serve a wide range of clients across various industries, including:
- Homeowners and Renters
- Property Managers and Real Estate Professionals
- Schools and Educational Institutions
- Healthcare Facilities and Clinics
- Retail Stores and Shopping Centers
- Office Buildings and Corporate Facilities
- Hospitality and Restaurants
- Government Buildings and Public Facilities
Whether you’re dealing with a burst pipe, storm damage, mold growth, or fire aftermath, our experienced team is ready to restore your property quickly and professionally.
Why Choose First Restoration America?
At First Restoration America, we understand how overwhelming water, fire, or mold damage can be — and we’re here to make the recovery process easier, faster, and more reliable. Here’s why homeowners and businesses across the Charlotte area trust us:
- Over 30 Years of Experience: We’ve spent three decades helping families and property owners recover from disaster. From burst pipes to major fires, we’ve seen it all — and know how to handle it.
- Certified, Vetted Technicians: Our team is IICRC-certified and has passed thorough background checks, so you can feel confident about who’s working in your home or business.
- In-House Team, Start to Finish: We don’t outsource. All mitigation and restoration work is handled by our trained in-house staff to ensure consistency, accountability, and high-quality results.
- Focused on Customer Satisfaction: We treat your property like it’s our own and go the extra mile to ensure you’re informed, comfortable, and happy with the outcome.
- We Work with Insurance Providers: Our team works directly with several insurance companies in the Charlotte area to help streamline claims and take added stress off your plate.
- Trusted and Accredited: We’re proudly certified by the IICRC and accredited by the Better Business Bureau, reflecting our ongoing commitment to professionalism and service excellence.
Proudly Serving Charlotte & Nearby Areas
We’re based in Charlotte and proudly serve surrounding communities throughout Mecklenburg County and beyond, including:
- Ballantyne
- Concord
- Kannapolis
- Pineville
- Mint Hill
- Cornelius
- Davidson
- Belmont
- Mount Holly
- Indian Trail
- Weddington
- Harrisburg
If you’re unsure whether we serve your area, just give us a call — we’re happy to help.
Call Us For Trusted Restoration Services in Charlotte, NC | 24 Hour Emergency Service
We’re here when you need us most. Whether it’s 2 PM or 2 AM, give us a call for fast, professional help. We’ll handle the mess, the stress, and even the insurance. Call First Restoration America at (980) 888-8456 for water and fire damage restoration services in Charlotte, NC.
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Frequently Asked Questions
1. Are you a true full-service contractor?
First Restoration America is a full-service disaster restoration company. We handle all aspects of the restoration process from initial assessment and mitigation to restoration and reconstruction.
2. What is the response time for water damage or fire damage emergencies?
First Restoration America guarantees rapid response time and our experts will be there at your location in less than an hour.
3. Which areas and locations do you serve?
We provide disaster restoration services in Mecklenburg County, Lincoln County, Gaston County, Lancaster County, Chester County, York County, Union County, Stanly County, NC.
4. How long has First Restoration America been Serving in Charlotte, NC?
First Restoration America is proudly serving restoration services in Charlotte and Nearby Areas Since 2010.
5. Do you provide commercial restoration services?
We provide commercial restoration services. Our team is equipped to handle various disaster restoration jobs, ensuring minimal downtime for your business operations.
Tips on Property Restoration and Recovery
The Benefits of Having an IICRC Certified Water Damage Restoration Professional
First Restoration America is an IICRC certified restoration company that provides restoration and cleanup services in Charlotte, North Carolina. When you pick an IICRC certified water damage restoration professional, you’re getting someone with top-notch skills. Moreover, their adherence to industry standards guarantees a safe and effective restoration process.
Recovering from Fire Damage? What to Do After a Fire Disaster?
Recovering from fire damage can be overwhelming, but it’s important to know what steps to take after a fire disaster. First, make sure everyone is safe and avoid going back into the property until it’s cleared by authorities. Contact your insurance company right away to start the claims process and document the damage with photos or videos. Secure the property to prevent further damage and consider hiring professionals to assess and clean up.
Tips from Removing Mold From Rubber
If you’re dealing with mold on rubber surfaces, here are some effective tips for removal. Begin by preparing a cleaning solution using equal parts water and white vinegar or opt for a commercial mold cleaner. Apply the solution generously to the affected area and gently scrub with a brush or sponge. For stubborn mold, a paste of baking soda and water can also do the trick. After removing the mold, ensure to thoroughly rinse the area with water and dry it completely.
Recent Reviews
Dan Davoli
"I’m thrilled with the work done by First Restoration. The crew was punctual, professional, clean, and the project started and ended when they said it would! The price for my remodel was very competitive, and there were no “surprises” along the way. Within 2 days of the project being completed, I received a call from the owner of the company asking if I needed anything else, and if I was satisfied. I appreciated the personal touch and desire to ensure I was satisfied with their work product. 5 stars!"
Kevin Norton
"First restoration was great. I had a leak from an upstairs washer. Keith answered my call right away. Employees arrived a few hours after my call and set up the fans and dehumidifier. First restoration was great and would strongly recommend them in the future."
Judy Hudson
“Fortified with a sense of humor, First Restoration was able to come into my home during some really tough times. They not only helped me when I needed them most following Hurricane Matthew but were also reliable and honest about their work- completed in timely manner too! Plus they have this great attitude that makes you want them on every project from hereon out... I would highly recommend using these guys if anyone wants an excellent restoration service done right”
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