First Restoration America
Trusted Sewer Backup Cleanup Experts | Available 24×7
Sewer backups can quickly turn into a serious health and property hazard if not addressed immediately. Contaminated water from sewage carries harmful bacteria, viruses, and pathogens that can affect your family’s well-being and damage your home or business.
At First Restoration America, we specialize in fast, professional sewage cleanup and restoration services in Charlotte, NC. Our experienced team responds promptly to contain the damage, thoroughly clean and disinfect your property, and help you restore your space safely and efficiently.
Why Sewer Backups Are Dangerous
Sewage water contains harmful bacteria, viruses, and pathogens that can lead to serious illnesses. Beyond the immediate health risks, sewage can seep into porous materials like drywall, flooring, and furniture, causing structural damage and mold growth. Attempting to clean sewage water on your own can expose you to these hazards and often worsens the problem.
Our team uses advanced equipment, industrial-strength disinfectants, and proven techniques to fully remove contaminants, dry affected areas, and restore your property to a safe, healthy condition.
Our Sewage Cleanup Process in Charlotte, NC
The First Restoration America team follows a clear, step-by-step process designed to restore your property safely and thoroughly. Here’s what you can expect from our expert sewage cleanup services:
- Immediate Response & Assessment: The moment you reach out, our team acts fast. Sewage backups can cause serious health risks and property damage if not addressed quickly. We prioritize rapid response to assess the situation on-site, carefully evaluating the extent of sewage contamination and water damage. This detailed inspection allows us to craft a personalized cleanup plan that fits your unique circumstances, ensuring nothing is missed.
- Safe Black Water Removal & Containment: Using advanced pumps and industrial-grade vacuums, we efficiently remove all contaminated sewage water from your home or business. Our team takes thorough precautions to contain the affected area, stopping harmful bacteria and sewage water from spreading further. This containment step is essential to protect your property and prevent additional damage.
- Removal of Damaged Materials: Sewage water penetrates porous materials like drywall, carpeting, and insulation, which can become breeding grounds for bacteria and mold. We carefully remove and safely dispose of these unsalvageable materials in compliance with strict health and safety standards. This critical phase eliminates hidden contaminants and prepares the space for full restoration.
- Deep Cleaning & Disinfection: After removing damaged materials, we deep clean and disinfect all hard surfaces using EPA-registered disinfectants proven effective against bacteria, viruses, and odors. Our thorough sanitation process ensures your environment is restored to a healthy and safe condition.
- Drying & Dehumidification: Residual moisture can lead to mold growth and structural damage if left untreated. To prevent this, we deploy powerful air movers and industrial dehumidifiers to dry your property completely. This step not only protects your investment but also prepares your home or business for repairs or remodeling.
- Final Inspection & Insurance Support: Once the cleanup and drying are complete, we conduct a comprehensive inspection to ensure your property is safe and fully restored. We provide detailed documentation of all work performed and collaborate closely with your insurance company, streamlining your claims process and helping you move forward with confidence.
Insurance Support for Sewage Cleanup in Your Residential or Commercial Property
Helping You Restore, File, and Recover with Confidence
When your property suffers a sewage backup, cleanup is only one part of the recovery process. The other—navigating your homeowner’s insurance claim—can be confusing and overwhelming. At First Restoration America, we’re not just here to clean up the mess; we’re also here to help you through the paperwork, documentation, and insurance steps that follow.
We know how important it is to file your claim correctly, especially when dealing with sewer line backups, toilet overflows, or flooded basements caused by contaminated water. Our trained technicians work hand-in-hand with both you and your insurance adjuster to ensure everything is properly documented and submitted for maximum coverage.
Here’s how we support you during the insurance claim process:
- Detailed damage documentation: We take photos, list affected items, and record moisture levels to prove the extent of damage.
- Clear scope of work: You receive a comprehensive report outlining the cleanup, disinfection, and restoration performed.
- Direct communication with adjusters: We coordinate with your insurer to clarify details and speed up approval.
- Claim-ready invoices and reports: Our documentation is formatted to meet most major insurance company requirements.
What You Should Do (and Avoid) After a Sewage Backup
When a sewage disaster strikes, time and action matter. Here are some key steps you should follow—and mistakes you should avoid—to ensure your insurance claim is processed smoothly and your property stays protected:
- Call your insurance company immediately
Reporting damage right away helps validate your claim and speeds up processing. - Hire certified sewage cleanup professionals
Your insurer is more likely to approve your claim if a licensed restoration company handles the work. - Take clear, timestamped photos or video
Document the damage before anything is moved. This visual proof is often required by adjusters. - Save receipts for all related expenses
Emergency services, temporary housing, and restoration bills may be reimbursable. - Ask your insurer about coverage for sewage backups
Many policies require special endorsements (like sewer or sump pump backup coverage). - Don’t start cleaning on your own
Sewage water is hazardous. DIY cleanup can be dangerous and may invalidate parts of your insurance claim. - Don’t discard damaged items too quickly
Keep all affected belongings until your adjuster has inspected them or documented replacements. - Don’t delay mitigation
Insurance companies may deny claims if you fail to act promptly and damage worsens. - Don’t assume you’re not covered
Even if you’re unsure about your policy, let us review it with you. You might qualify for partial coverage.
Contact Us Now for Sewage Backup Cleanup in Charlotte, NC
First Restoration America does more than just clean up after disasters—we help homeowners and businesses in Charlotte, NC move forward with confidence. Whether you’re dealing with a sewage backup, basement flooding, or black water contamination, our certified team ensures the job is done right and your insurance claim is fully supported with detailed documentation.
📞 Available 24/7 – Call us now at (980) 888-8456 for immediate emergency response and get a free estimate.
Related Sewage Cleaning Services
Sewage Cleaning Company in Stallings, NC
Black Water Removal in Matthews, NC
Frequently Asked Questions Related to Sewage Cleanup
1. How long does sewage contamination last?
Sewage contamination typically lasts from 48 to 72 hours before a water body starts to return to safe conditions. However, it can sometimes take a week or longer for the contamination to fully resolve.
2. Does homeowners insurance cover sewage backup?
Standard homeowners insurance generally doesn’t include coverage for water damage from sewer backups. However, many insurance providers offer optional coverage, called “Water Backup” or “Sewer Backup” coverage, which can help cover the expenses related to sewer backup damage.
3. Can heavy rain cause sewer backup?
Yes, heavy rain can cause sewer backups, especially if the sewer system gets overloaded. Blocked gutters can also contribute to the problem by causing water to overflow and increase pressure on the sewer lines.
4. What should I do immediately after a sewage backup?
First, make sure everyone stays safe by staying away from the contaminated area. If it’s safe, turn off the electricity in that part of the house. Put on protective gear like gloves and masks, and call a professional cleanup service to handle the sewage. It’s important not to try cleaning it up yourself, as it can be dangerous.
5. How can I prevent sewage backups?
To prevent sewage backups, regularly maintain your plumbing system and have it inspected for potential issues. Keep gutters and drains clear of debris, avoid flushing non-biodegradable items, and consider installing a backwater valve to prevent sewage from backing up into your home.
Sewage Related Helpful Blogs
Why Does My Dishwasher Smell Like Sewage?
The fix is pretty straightforward: just clean the filter regularly. This simple step will get rid of the bad smell and help your dishwasher clean your dishes properly.
How to Remove Must Odors From Kitchen Sink?
The kitchen sink is one of the most frequently used areas in your home, making it prone to bad odors. Sinks, drains, and pipes often start to smell, especially if you have hard water and lack a garbage disposal. Even the cleanest sinks can develop musty smells due to their constant exposure to grease, food particles, and other residues from daily cooking and cleaning.
Recent Reviews
Dan Davoli
"I’m thrilled with the work done by First Restoration. The crew was punctual, professional, clean, and the project started and ended when they said it would! The price for my remodel was very competitive, and there were no “surprises” along the way. Within 2 days of the project being completed, I received a call from the owner of the company asking if I needed anything else, and if I was satisfied. I appreciated the personal touch and desire to ensure I was satisfied with their work product. 5 stars!"
Kevin Norton
"First restoration was great. I had a leak from an upstairs washer. Keith answered my call right away. Employees arrived a few hours after my call and set up the fans and dehumidifier. First restoration was great and would strongly recommend them in the future."
Judy Hudson
“Fortified with a sense of humor, First Restoration was able to come into my home during some really tough times. They not only helped me when I needed them most following Hurricane Matthew but were also reliable and honest about their work- completed in timely manner too! Plus they have this great attitude that makes you want them on every project from hereon out... I would highly recommend using these guys if anyone wants an excellent restoration service done right”
See All Reviews
