Testimonials

On March 5, 2011 I discovered, to my dismay, my entire basement underwater, five inches of water. My first phone call was to Shoda Sewer and my second was to State Farm Claims Department. Shoda Sewer was at my home and in my basement within an hour. Mark installed a temporary pump and State Farm Claims Department contacted the “Water Mitigation Team,” and within an hour of that phone call Monroe Restoration (Brad and his team) were downstairs going through my basements like Sherman through Georgia.
Monroe Restoration used squeegees, took pictures, assessed damages and pumped water. They pumped a lot of water (thousands of gallons). They showed me what was compromised and went to work. The carpet was removed in sections and put in plastic bags, hauled up the stairs, out the front door and onto the driveway. They took the water damage items (papers, files, pictures) and placed them in plastic bags as well. They didn’t throw these items in bags but gently placed them so as not to ruin them any further. They then placed these bags in my garbage. There were family photos – five generations of family photos – my late husband’s framed documents, scrap booking supplies and much more. Several hours later Shoda Sewer and Monroe Restoration were done for the day. They left behind a temporary pump, 12 huge drying fans, 2 humidifiers and a driveway full of wet plastic bags. Did I mention it started to snow? Monroe Restoration came back the next day to take away the trash and remove built-in cabinetry – also compromised.

The point of this letter is to inform you that these professionals took an even that was very emotional and damaging and turned it in to something that I could cope with, all the while treating me with respect, treating my things with respect and showing compassion for my predicament.

State Farm Claims Department (Sandy Anderson), Shoda Sewer and Monroe Restoration should be recognized for going above and beyond the call of duty.  There compassion, their hard work and their talents did not go unnoticed. I would like to thank them all for the hard work they did and a special thanks to the gentlemen who fixed the shaky hand rail on my basement stairs.

Sharon L. Ray

Thank you so much for your prompt, excellent service the evening our basement flooded. Brad Lackey and his team of workers were amazing! Very professional. They helped make out dreadful, messy situation easier to bear. They were able to dry out our walls without having to remove the insulation. We will highly recommend them to others in the future. Thanks again!

Doug and Judy Moore

I don’t know how anyone could have handled this better than Brad Lackey did. We were very pleased!

Mark Buckel

Felt the communications were excellent. Also, very prompt when they said they would be there. Much appreciated. Absolutely we would use this service again.

J.F.

Recent Reviews

Jim Padgitt

Rating 5

"Casey was our Project Manager and he was very knowledgeable about all aspects of the construction, materials and crew involved in the restoration of our home. He was very forthcoming about any of the typical snags you encounter when rehabbing a home. His input and knowledge were very much appreciated. We are very pleased with his team's excellent work and his attention to all the details as the project unfolded. Casey was a pleasure to work with and we highly recommend his services and expertise!"

Mike Planey

Rating 5

"Everyone at Monroe Restoration was very responsive and knowledgeable. Tim arrived at my house within 30 minutes of my call to diagnosed the issue and had a crew out for cleanup immediately. Thank you Tim, Victor, Marcus, Bailey and Brandon for getting our house back together."

LINDA

Rating 5

“I just want to say thank-you to Monroe Restoration & Cleaning (“Monroe”)! Monroe has been one of the best companies I have dealt with concerning my house. When I had a fluke water incident in my basement, they were quick to respond and begin the remediation/dry-out process. Thereafter, the “Restore” team was dispatched to get the damaged part of my basement back to status quo. Big Kudos to Andy/Project Manager who was very communicative, on time, energetic, nice, and explained each step of the “Restore” process. He even vacuumed the carpet prior to the rug cleaning team coming in and pitched in on the actual work process w/Mitchell . Thanks to Mitchell who did the plaster work, trim, other carpenter stuff, and painting. He was very neat, did a nice job, and cleaned up each day. The carpet cleaning team lead by Brandon did a great job. My carpet looks like new. Everybody that came out to work seemed genuinely happy to be working the job. Thankyou, I am a happy customer!”

Michael Grylewicz

Rating 5

“Monroe is a company I would highly recommend for your restoration needs. Mike Lockwood did a great job to make sure the job was done right and efficiently as possible. He is super communicative and answers any questions or concerns you may have, to make sure you are happy and satisfied with the job when it’s done.”