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Frequently Asked Questions about Fire Damage

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To get a better understanding of our services, ServiceMaster has provided a detailed list of common fire damage questions and answers. While each situation is unique, these answers can provide some insight and convenience as to what to expect during the fire damage repair service. For all other inquiries, don’t hesitate to give us a call and we will be happy to answer your question for you.

All of the following includes a list of questions frequently asked during fire damage restoration:

  • Can I restore the damaged structure myself?
  • How long does the restoration process last?
  • Can I turn on the heat or air condition during the service?
  • Are there any safety concerns I should know about?
  • How can I track the items I need to throw away?
  • Is there anything I need to keep with me?
  • Do I need to hire other contractors?
  • Do you need me to move out during the service?
  • Do my belongings need to be cleaned somewhere else?
  • Will I be able to access my items while in storage?
  • What about fragile items like china, electronics, and artwork?
  • Who will pay for the service?
  • How can I prevent this disaster from happening in the future?

Can I restore the damaged structure myself?

Frequently Asked Questions about Fire Damage – Dallas, TXServiceMaster recommends that you shouldn’t clean or repair any parts of the structure yourself. This is because the use of improper products and equipment can result in worsening the damage and prolonging the restoration process.

On the other hand, there are steps you can take to prevent the damage from spreading. Just be sure to consult with your technician before getting started. This will ultimately ensure a smooth, efficient, and effective process.

How long does the restoration process last?

This will depend on the type of damage or the source that caused the fire as well as the extent of the damage. It’s difficult to determine exactly how long the process will last, but your technician can provide you with an estimate after the initial inspection. They will also provide you with frequent updates throughout the service.

Can I turn on the heat or air conditioning during the service?

It depends on the property’s current condition. After the inspection, ServiceMaster will let you know when it is safe to do so.

Are there any safety concerns I should know about?

Before beginning any of the procedures, our technicians prioritize the safety of our customers and staff by identifying all safety hazards and risks during the inspection. They will then be removed, including debris, air contaminants, electrical hazards, and slip and trip hazards.

All appliances with cords will also be thrown away as well as other machinery with severe damage from the fire. Others will be inspected thoroughly before approving them to be safe for use again. Just keep in mind that the power to the building will remain off until approved by a licensed electrician.

How can I track the items I need to throw away?

For the items that are not able to be restored, we suggest creating an inventory that includes the item, quantity, value, and year it was purchased (for non-food items). Then provide your insurance adjuster with a copy.

Is there anything I need to keep with me?

Yes. Below is a list of personal items that should remain with you throughout the restoration process:

  • Artwork
  • Pets
  • Personal documents
  • Flammables
  • Mediations or prescriptions
  • Cash
  • Stamp and coin collections
  • Checkbooks
  • Gasoline cans

Do I need to hire additional contractors

Frequently Asked Questions about Fire Damage Restoration – Dallas, TX

Generally, no. ServiceMaster works with a team of experienced construction staff that can provide a variety of repairs, including structural repairs, electrical work, plumbing, painting, sealing, handiwork, and more. We will also assign a project manager to oversee the progress of the project and provide you with updates along the way.

Do I need to move out of my property during the restoration process?

This is up to you. If you do, you will want to be mindful of some concerns, including safety factors, noise from the equipment, lack of electricity and/or water, and odors. But if you are relocating during the service, don’t forget to take care of the following: suspending utilities, forwarding mail to a temporary address, suspending TV/cable services, and newspaper services.

Do my belongings need to be cleaned somewhere else?

ServiceMaster is proud to provide pack out services if the condition of your property doesn’t provide a suitable environment for the restoration of your items. In this situation, we will carefully pack, clean, and restore your items at our climate-controlled warehouse. But this service is not always needed; we will work with your insurance adjuster if this is the best option.

What about fragile items, like china, electronics, and artwork?

Any high-value or fragile items should be treated by a specialist. We can work with you and your insurance adjuster to find a qualified specialist for returning these items to their original condition.

Who will pay for the service?

As the property owner, you are responsible for all charges incurred during the service. If an insurance claim was filed, you will only be required to pay the deductible and the rest billed to your provider.

If not, the payment will be due in full at the time of the service. For situations involving a large loss, your mortgage company may also be listed as a payee on the form, as well as requiring their signature.

How can I prevent this disaster from happening in the future?

Experiencing a property fire can surely be traumatic, if not overwhelming for everyone involved. But there are simple steps that can be taken to minimize chances of it happening again in the future. Here are some tips for preventing future water and fire damage that can save hours of time and significant costs in repairs.

For any additional questions that are not included on this list or you need answers that pertain to your case in particular, please reach out to ServiceMaster directly at (281) 668-5912 and we will be happy to assist you!


Recent Reviews

April 12, 2019
Amy Kelly
Houston, TX
The service I received was outstanding. I called the main number and was told a local representative would call me back. Less than 15 minutes later, I received a call from my local branch and was told a technician would be at my home that afternoon. The technician called to tell me when he would arrive and he arrived promptly at that time. From the time I called to the time a technician was in my home, it was less than 2 hours. The technician was professional, efficient and explained my options thoroughly. He completed the work independently and efficiently and informed me when he would return. I was extremely pleased with the service.
April 12, 2019
David Henson
The Woodlands, TX
Quick and knowledgeable
April 1, 2019
A.T.
Houston, TX
quick response and good personnel