As the water from the flood will flow through the areas giving the least resistance, substructures and lower floors (such as the basement) are most likely to be affected during a flood. Surfaces with holes, including drywall, wood, and sheet rock are the most prone to damage as they will soak up the most water from their spongy material; the water can even travel upward within the materials. After they have been damaged, they will appear to be swelled up, discolored, detached at the seams, delaminated (when the floor separates), warped, and even started to dissolve. The more time that is allowed for this to occur, the more destruction is caused to your property and content. Even if the water evaporates eventually, it will affect other materials, such as the ceiling, ceiling fans, and higher areas of the walls.
Use of Advanced Products and Equipment
The technicians of ServiceMaster Restore are highly trained, licensed, and insured in restoring water damage. With our years of experience, our specialists use advanced products and equipment guaranteed to restore your home or building to its pre-damaged condition. They also undergo continuous training to remain updated of the newest techniques and methods to best serve you in this time of emergency.
Although the information provided here will not be specific to your case, you can get a general idea of the drying process and its duration from water damage. In addition, we hope it will answer any questions you may have in regards to our flood cleanup procedures.
As it is our mission to restore your property to its pre-existing condition, there are several phases of the drying process:
Step 1: Emergency Service
There will be a Statement of Authorization in which requires your signature before we can begin the process. One of our water damage repair technicians will then determine if the carpeting in your home can be restored or will need to be replaced. If it is salvageable, we will first work to soak up as much water as possible; our advanced air movers and dehumidification equipment will be set up in order to conveniently dry the floor and subfloors. However, please make sure that the equipment is left on at all times to ensure maximum efficiency. As the water might have been contaminated while coming into contact with your carpet, it may need to be sanitized to inhibit the growth of bacteria. In the cases of thick carpet, we will carefully detach it in order to speed up the process, as well as drying the pad underneath. A sample of the pad will then be taken back to our facility to be matched and ordered for its reinstallation. However, there are cases when the carpet has been too greatly damaged; the technician will notify you in advance so you can order a replacement.
Inspection of the Damaged Area
In order to effectively monitor the moisture levels, temperature, and equipment in your home, our technician will require access to your property during normal business hours. ServiceMaster Recovery Services is more than willing to work with you on the times that work best for the technician to check on the drying process.
Step 2: Restoration/Reinstallation
Although carpet replacement may not be necessary to restore the affected area, the padding underneath may need to be replaced before reinstallation. This process will include: restretching, attaching the tack strip, repairing the seam, and repairing or replacing the threshold. The carpet will then require cleaning and deodorization services through in-place drying. In addition, contents including furniture and upholstery will also be cleaned in this part of the process. The technicians will then remove the drying equipment.
Step 3: Structure Repairs
In this step, the damage incurred within the building materials is inspected in addition to beginning the repair process. It may also be necessary to complete the restoration of the structural materials before they are reinstalled. This will include any hard floors, drywall, and ceilings.
If you have any questions in regards to the drying process or our water damage restoration procedures, please refer to our water restoration FAQ page.
Preventing Water Damage in the Future
As most water damage and floods can be avoided, there are many measure you can take in order to save you a headache in the long run. Please refer to our water damage prevention tips for more information.