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Understanding the Drying Process – Water Damage Restoration in Staten Island, NY


ServiceMaster Restoration by Complete

(347)380-8388

If your property has incurred significant water damage, it is important to call ServiceMaster Restoration by Complete right away. This is because the water will quickly flow to all areas of least resistance; therefore, your subfloors and substructures can receive permanent damage without quick treatment. When this happens, they will become discolored, delaminated, swelled, and detached at the seams. Eventually, they will begin to dissolve, allowing the water to spread to other areas on your property. If the water evaporates quickly, the higher areas of your walls and ceiling will become affected as there is excess moisture in the air.

Use of Advanced Drying Equipment and Products

With years of experience, the technicians at ServiceMaster Restoration by Complete use only the best products and equipment for water damage. We are a licensed and insured restoration provider that guarantees the return of all of your building materials and content to their original conditions. We also hold training sessions in which allow us to remain updated on all of the latest cleaning and restoration procedures in the industry. Ultimately, providing you with peace of mind is our biggest goal as we work to provide the highest quality water damage restoration services in Staten Island, NY.

While not all of the information given will apply directly to your situation, it provides a basic understanding of the process. If you have any questions regarding our water cleanup services, please visit our water restoration FAQ page.

Our drying process consists of 4 phases that are essential towards the effective restoration of your property:

Understanding the Drying Process – Water Damage Restoration in Staten Island, NYStep 1: Emergency Services

As soon as ServiceMaster Restoration by Complete arrives at your property, your water cleanup technician will provide you with a Statement of Authorization that will require your signature before we can begin any work. Once it has been signed, they will start immediately by assessing the damage to your building materials. The carpeting will either be dried in place, removed for the drying process, or replaced with a new one that will be installed by your technician. If the carpeting is salvageable, all excess water and moisture will be extracted with the use of our advanced drying equipment. We will also create the perfect conditions for the drying process to dry the materials as quickly as possible. However, if the carpet has been in contact with sewage water, it will be disinfected completely to prevent microbial growth. If the carpeting is thick, it will be removed carefully to speed up the process. If the padding is not able to be restored, a replacement will be ordered and installed.

Inspection of the Damaged Area

In order to guarantee maximum efficiency, the temperature and moisture levels as well as the drying equipment must be monitored consistently. Therefore, it is necessary to schedule additional appointments in which your technician can return to your property to check on the process during business hours. You can coordinate with our office to schedule a time that works best for you.

Step 2: Restoration/Reinstallation

Even in the cases that the carpet does not need to be replaced, you may need a new padding before reinstallation. This will include the following: restretching, attachment to the tack strip, repairing the seam, and replacing the threshold. To inhibit microbial growth, the carpet will be sanitized and deodorized during the process of in-place drying. If the drying equipment is still present, it will be removed in this step.

Step 3: Repairs to the Structure

All damage conducted to the building materials will be assessed thoroughly by ServiceMaster Restoration by Complete. Afterwards, they may need to remove some of the structure in order to restore it properly. This will include: the walls, ceiling, and hard surface flooring. For a complete list of all water damage restoration procedures, you can visit our water restoration checklist.

Step 4: Preventing Water Damage in the Future

While the exact times of the drying process will vary, it may take up to three weeks for all materials to be effectively restored. In addition, there are steps you can take in order to prevent a huge headache down the road. Please visit our page on how to prevent water damage in the future.

For all water damage emergencies, call ServiceMaster Restoration by Complete at (37)380-8388 for water damage cleanup and flood cleanup services in the Staten Island, Brooklyn, New York, NY, Bridgewater Township, Warren, and Monroe Township, NJ areas.


Recent Reviews


for Disaster Restoration
Rating 5 5 Star Moving Rating

“The project manager and his team were very efficient and knowledgeable. Quick turnaround on all the issues we had at home.”


for Disaster Restoration
Rating 5 5 Star Moving Rating

“Work was excellent. Your people are very hardworking and conscience. I am very satisfied and would certainly recommend service master to friend and neighbors”


for Disaster Restoration
Rating 5 5 Star Moving Rating

“All who worked did a great job, but there was a lack of communication between the various parties (insurance companies, condo association) about what work needed to be done to address the situation. The carpet was never removed. I’m not sure why.”

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