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Frequently Asked Questions – Fire Restoration


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Do I need to stay elsewhere during the restoration process?

Depending on your needs and standards, this is ultimately your decision. Some factors you may want to consider can include: personal concerns, odors, noises, and safety. If vacating the property is necessary for any period of time, consider the following: forward all mail to your temporary address, put a hold on any deliveries, and notify any services provided directly to your home (cable, utilities, phone, etc.).

Do I need to hire any contractors?

This depends largely on the type of services required. In some cases, such as painting the walls, electrical, plumbing, roofing, framing, carpeting, door installation, windows, cabinets, and post construction cleanup will need to be done by separate contractors.

Do I need to remove my belongings from my property?

Depending on the area, source, and extent of the fire, your content might need to be removed. In this case, they will be transported to a secure facility for cleaning and storage until the restoration on your property is complete. RestorationMaster will also work with you and your insurance agent to decide which items will stay and need to be removed for restoration.

Will I be able to access my content while it is in storage?

Yes, with proper notification, we can schedule an appointment for a restoration technician to meet with you and provide access to your items. But please keep in mind that there may be a service charge.

What will happen to my fragile items? China, antiques, and heirlooms, etc.

Various high-value content will require cleaning by a specialist. Our technicians will work with your insurance agent in addition to helping you identify these items and locate a qualified specialist.

Who will pay for the service?

You as the property owner are ultimately responsible for the payment of the restoration services. There will also be a form authorizing payment of the services that will require your signature. If it is an insurance claim, RestorationMaster usually collects the deductible. The rest of the balanced will be billed to your insurance company and provide you with a copy at your convenience. If you are dealing with a large loss, your mortgage company may be listed as a payee on the invoice from your insurance company. You may also need a signature from them as well. If the claim is not covered by insurance or you decide not to file the claim, the payment is expected to be made in full at the time of the service.

For professional fire damage restoration services in WA, call RestorationMaster 24/7 at (888) 915-7197 .