RESTORING SANITY AFTER A DISASTER… ONE CUSTOMER AT A TIME!!
Restoration Coalition – Insurance Agents and Adjusters
I thought this issue I would tell you more about the personal service I give to all of my customers. When you have a loss usually you are directed to an #800 claims service and you are never given the personal cell phone # of the person you are talking with. But what if you WERE given that personal cell phone #? Wouldn’t you feel like they are taking a personal stake in your loss? With RESTORATION COALITION you are given my personal cell # and I will basically hold your hand thru the entire process. If you or anyone you know has any kind of a property damage loss to your residential or commercial property – CALL ME! I can help! 630-805-0651 or 877-805-0651 24/7/365
Restoration Coalition (Marina Collazo’s brainchild) is a great service! I can say that based on utilizing her services as an Insurance Agent & as a relative to a residential customer in need!
As an agent, she steps alongside you & acts as a quick response individual that you can tap into. Although I count on the Claims Dept to handle these issues, it’s wonderful to have Marina step in and get your clients the direct response they should get when they’re in need. Claims services all the agents, & although effective, there’s a protocol involved. When Restoration Coalition is involved, you rest assured that Marina is getting the insurance company approved vendors out to the site to do what’s necessary ASAP (therefore – at no cost to you, offering the BEST service out there)!
As a relative to a customer in need: WOW! Although I understood what the service offers, I was able to see it first hand. My parents are older & were very concerned when they found water in the basement. Although they were totally pleased with COUNTRY Insurance’s response and the outcome of their claim, they may have had a less desirable experience if Marina hadn’t been available immediately to send out the needed resources.
All in all! Totally worthwhile. & having specialized in Commercial insurance would readily recommend her disaster planning resources as well.
Sue DeAngelo, Agent & Broker
I have been in business many years and this was a unique concept to me, when Marina explained what she did and that it was no extra cost for the insured or the insurance company AND she was able to provide better customer service, well, I had to give it a try.
When we had the massive rains in August of 2007 I called Marina with 6 different losses. She immediately called all of them and gave each of them her cell phone #. She then proceeded to talk to them about their damage and for two of them she was able to tell them how to fix it themselves!!
The other four she had crews there immediately and one had extensive damage from a microburst and she was able to get them located elsewhere quickly. All of these people could not say enough good things about this added service!
I will continue to use Marina for all of my property damage losses.
FRED SEGOVIANO INSURANCE AGENCY
AMERICAN FAMILY INSURANCE
This fall if you find yourself with water damage or any other property damage due to fire, smoke or vandalism, call Marina Collazo with any questions or problems!! 630-805-0651 24/7/365
Marina Collazo is a proud member of DuPage Professional Women’s Network, Ewomen Network, Schaumburg Business Association, Carol Stream Chamber of Commerce and the Carol Stream Rotary