Call Us Now:
703-596-3171

Find a Local Service Provider

Find a Restoration Company
Get Free Cleaning or Restoration Quote
Water-Damage-Restoration-Services Fire-Smoke-Damage-Restoration Mold-Removal Commercial-Cleaning-Services Hoarding Cleaning-Services Biohazard Cleaning

Disaster Restoration FAQ – ServiceMaster NCR

703-596-3171

Can someone perform a restoration by themselves?

Depending on the severity of the damage, disaster restoration can be a very intensive process that involves several facets including cleaning, repair, and restoration of damaged surfaces.  Certain disasters such as floods and fires cause extensive damage that is restored most effectively with specialty equipment and cleaning products.  When it comes to fire damage, cleaning or restoring the damage improperly can actually make the damage worse.  In most cases, it is best to hire a professional service to handle disaster restoration with their experienced technicians and advanced equipment.

Can a family stay in their home while the restoration is taking place?

This also depends on the severity of the damage.  If the home has sustained widespread damage or severe structural damage that has left it unstable, then your family may not be able to stay in the house as it is being restored.  It is a good idea to have somewhere in mind for you and your family to stay, whether it be with a close friend or family member, in case a disaster forces you to leave your home temporarily.

I see your company has certificates, but are all the workers qualified for the job? Who is actually qualified?

Each of our technicians at ServiceMaster NCR are highly trained and certified to provide quality restoration services using the latest methods, cleaning products, and equipment.  Our technicians also participate in training and safety classes each week to stay up to date on the latest methods and equipment in the industry.

How long will it take to complete the entire project?

The amount of time it will take to restore your home depends on many variables such as the type and extent of the damage.  Some water damage restoration projects can take 3-5 days but damage caused by fire and other major disasters can take weeks to restore.

How quickly will you respond to my call?

Damage caused by natural disasters will get worse until it can be cleaned and restored and we will generally respond within 2 to 4 hours of your initial call to help stop the spread of the damage.

Do you coordinate your work with insurance providers?

We work with many local insurance providers to coordinate payments as well as damage claims.

Recent Reviews

April 6, 2019
Edward Prokop
ALEXANDRIA, VA
Prompt service. Very professional and hard working. Had the appropriate equipment. Staff identified the problem and tackled same. Would highly recommend the service.
March 16, 2019
Julio Melgar Cruz
Woodbridge, VA
I wants thanks for the profesional and rapid response, I have been experience before to help to others but now when happens to me I really know how important is to count with a people like Servicemaster to mitigate, I want to thanks to Maritza and Jhonny for their prosfecionalism
February 12, 2019
Aaron Bauknight
Upper Marlboro, MD
They responded quickly and came on the day they said they would come. I was comfortable enough with the company to leave a key as I would be out of town while they performed the work. I was pleased that when I returned, the work was clean. I called the office becuase there were two electronic items they moved becuase of the water damage. I couldn't find them, so Icalled and they told me exactly where those items were located and gave me a full report on the repairs.