When water damage affects your home or business, you need a professional to insure that secondary damage does not occur.  Our techniques involve state of the art technology using air flow, dehumidification, and moisture detectors to document that the structure is dry.

ServiceMaster of St. Charles, Clayton & Westport provides water damage restoration services that includes showing up in properly identified vehicles with uniformed mitigation specialists.  When you call ServiceMaster you will get a quick response that will reduce the loss and save money.  

ServiceMaster works with all insurances and will help coordinate payment with your insurance company.  Call ServiceMaster of St. Charles, Clayton & Westport now at (636) 492-3030.

Water Damage FAQ

Click above to read the full list of questions and answers, courtesy of ServiceMaster of St Charles MO 63301

How long will it take my property to dry?
Drying time is determined by a combination of factors including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and sub-floors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three to five days or more, depending on the conditions.

How do I know when my property is completely dry?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.

Will turning up the heat help dry things out?
Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the system; doing so may prolong the drying process.

My wood floors are wet and buckling. Will they have to be replaced?
Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers which enable us to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take up to three weeks or longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.

What about my wet furniture?
The extent of damage and the construction of the furniture will determine if your furniture can be restored. Your furniture must be dried before damage can be adequately assessed. Non-salvageable furniture will be documented for you and if any items need t be discarded, a customer release form will need to be signed.

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